Treasury Management Operations Specialist en Ixonia Bank

Position Summary: This position provides coordination and support for a variety of treasury management client service processes, working closely within the treasury management team and our business clients. Ensures efficient execution along with a focus on excellent client service.

Principal Duties and Responsibilities:

• Responsible for a full range of duties including client setups, ongoing client support, and client file maintenance.
• Maintains a high degree of knowledge in all bank programs, ensuring quality service and accuracy is delivered to all clients.
• Ensures excellent service and timely follow-up while interfacing with clients via phone, virtually, and in person.
• Supports daily maintenance requests such as enabling digital online banking users, stop payments, and performing research.
• Assists in the preparation of RDC/ACH Maintenance
• Maintains and promotes the usage of digital banking products and services.
• Provides ongoing client education and navigational support following adoption of digital banking platforms.
• Demonstrates initiative to proactively identify issues and help problem solve and implement solutions for client technical and service issues.
• Works collaboratively within the treasury management team on the administration of CDARS/ICS products, providing support and maintenance.
• Works collaboratively with the treasury management team performing daily department tasks such as account and system maintenance, maintaining and developing procedures, and project-related assignments.
• Maintains awareness of legal requirements and best practices, adhering to established bank policies and procedures to mitigate risk.
• Other activities as needed to drive toward our vision and fulfill our mission as a treasury management team and organization.

Job Knowledge, Skills and Abilities: (Competencies)

• Must possess a pleasant and professional phone demeanor
• Strong internal and external customer service skills via phone and email.
• Working knowledge of Ixonia Bank products and services
• Critical thinker with ability to review and recommend solutions to complex problems, position requires solid judgment and frequent decision making.
• Must be detail oriented and accurate; possess excellent organization skills; have the ability to prioritize projects and balance multiple tasks.
• High level of responsiveness to internal and external customers
• Strong presentation skills and ability to present information in a confident and professional manner.
• Ability to take initiative, and work as a self-starter, effectively with minimal supervision.
• Able to collaborate as part of an overall team, supporting others throughout the bank to achieve goals and objectives.
• Excellent verbal and written communication skills.
• Previous business banking and/or treasury management support experience preferred
• Experience related to virtual or digital service, sales support, and cash handling preferred.
• Experience in online banking, ACH, remote deposit, positive pay and other commercial services offered to bank’s business clients at product level preferred.

Education, Experience or Equivalent:

• High school or GED required; Associate or Bachelors degree or equivalent experience preferred.
• Minimum of 2-3 years of proven relevant experience, previous banking experience
• Proficiency in Microsoft Excel and Word.
• Thorough knowledge and understanding of banking laws and regulations, including a strong understanding of compliance, security and BSA regulations as it relates to electronic banking.