Part-Time Box Office Associate - Temporary en Park Avenue Armory

PARK AVENUE ARMORY

Part American palace, part industrial shed, Park Avenue Armory is dedicated to supporting unconventional works in the visual and performing arts that need non-traditional spaces for their full realization, enabling artists to create, students to explore and, audiences to experience epic and adventurous presentations that cannot be mounted elsewhere in New York City. For more information about Park Avenue Armory, visit https://www.armoryonpark.org.

POSITION DESCRIPTION

Under the supervision of the Box Office Manager, Box Office Associates sell tickets in-person and over the phone through Tessitura for more than 20+ Park Avenue Armory productions and events a year. The Box Office Associate also serves as an ambassador for Park Armory by answering questions regarding past and future Armory productions, as well as providing exceptional customer service for all inquiries. The Associate must be an excellent communicator and an enthusiastic team player who takes initiative and excels in a fast-paced, dynamic environment.

Due to the nature of this role, this is a fully on-site position, requiring regular evening and weekend availability.

RESPONSIBILITIES

• Sell individual tickets and subscription packages in person and over the phone using Tessitura
• Welcome patrons to the Armory in a friendly and professional manner while providing exceptional customer service
• Speak knowledgeably about past, current, and future Park Avenue Armory programming 
• Accurately process cash and credit card payments and reconcile payments at the end of each shift
• Coordinate will-call pick-ups and transactions
• Manage the wait list and standby line for tickets to sold-out productions
• Review and respond to ticket buyers’ concerns and feedback in a timely manner 
• Promote Armory membership and communicate the levels and benefits in an engaging manner
• Process new memberships and renewals accurately
• Successfully complete ticket exchanges and refunds 
• Perform other Box Office duties as needed and assigned
  

SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function at a professional standard.   The requirements listed below represent the knowledge, skill, and/or ability required. A successful candidate will meet many of these requirements and have the desire and capacity to learn the rest on the job.

• Must have availability to work shifts for Armory Production: The F***ots and Their Friends Between Revolutions (runs December 2–14, 2025)
• Must be available to work approximately 10-20 hours/week.
• Excellent verbal communication skills and exceptional customer service skills, with a strong interest in performing and visual arts
• An enthusiastic attitude, with the ability to take initiative and excel in a fast-paced environment
• Troubleshooting and problem-solving skills
• Attention to detail and data entry experience
• Proficiency in the Microsoft Office suite, including Outlook, Word, and Excel
• Available to work a flexible schedule including late night shifts, weekends, and holidays. 

EDUCATION & EXPERIENCE

• 1+ year of customer service, point of sale, and/or ticketing experience or the equivalent combination of experience sufficient to successfully perform essential functions of the job
• Experience with the Tessitura Software is not required but preferred

COMMITMENT TO DIVERSITY, EQUITY & INCLUSION
Research shows that women and people from traditionally excluded groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If much of this job posting describes you, then please apply for this role.

Park Avenue Armory provides equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, national origin, ancestry, age, mental or physical disability, pregnancy, alienage or citizenship status, marital status or domestic partner status, genetic information, genetic predisposition or carrier status, gender identity, HIV status, military status and any other category protected by law in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

COMPENSATION

Box Office Associates start at $18.50/hour, commensurate with experience, with a minimum shift of 4 hours. This is a non-exempt position.

APPLICATION PROCESS

This position is expected to begin training on-site in November. Good evening and weekend availability is required between December 2nd and December 14th, 2025.