Assistant General Manager en Moody National

Summary:

The Assistant General Manager plans and manages the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

Essential Functions:

•  Effectively manage the staff of multiple hotel departments; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline, and recommend termination of employment as appropriate.

•  Implement company/brand programs, develop, and manage property programs and manage the operations of assigned functions in a manner consistent with the requirements of the management contract, the franchise agreement, federal/state laws and regulations, and the policies/procedures of the company.

•  Develop, recommend, implement, and manage the hotel’s annual and long-term operation, sales and marketing, capital, revenue, expense, and profit goals to meet/exceed owner and corporate management expectations.

•  Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to maintain a high level of customer satisfaction.

•  Implement emergency procedures to ensure appropriate protection for hotel guests, staff and company assets; develop and deliver related training.

•  May collect outstanding Accounts Receivables and resolve Accounts Payable issues with vendors.

•  Maintain and update personnel and payroll records in compliance with Company policies and procedures, monitor and direct effective employee orientation and training activities.

•  Monitor employees to ensure compliance with safety policies and procedures; provide employees with related equipment and clothing items in accordance with Company policy.

•  Prepare and submit all reports to the General Manager and Corporate management as requested and according to scheduled due dates.

•  Assume responsibilities of any line level employee, as needed.

•  May assume the responsibilities of the General Manager in his/her absence.

•  Supervises Front Office Manager, Executive Housekeeper, Hosts/Hostess.

•  Perform special projects and other responsibilities as assigned.

Skills:

•  Advanced knowledge of the hospitality and business management fields and of all policies and procedures relating to hotel operations.

•  Great leadership, managerial/supervisory and organizational skills.

•  Good verbal and written communication skills and ability to interface effectively with all levels of employees and management, guests, owners, and investors.

•  Intermediate proficiency with all hotel-related systems/software and with MS Office products, including Word, Excel, and Outlook.

•  Ability to read, write, and speak effectively in English; some proficiency with speaking a second language highly desirable.

•  Ability to work well independently and in a team environment.

Competencies:

•  Action Oriented - Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

•  Communication Skills - Is able to communicate clearly and succinctly in a variety of communication settings, styles and methods; can get messages across that have the desired effect.

•  Hiring and Staffing - Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staff.

•  Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

•  Productivity - Manages workload, works efficiently, meets goals and objectives.

•  Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Experience and Education Requirements:

•  High School diploma or equivalent

•  3+ years of experience in Hospitality Management.

•  All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.

Physical Demands & Work Environment:

•  The employee is frequently required to stand; bend; kneel; walk; and reach with hands and arms.

•  This position requires the ability to occasionally lift products and supplies, up to 50 pounds.

•  Ability to supervise on-floor activities 60% of the workday.

•  Workdays and work hours may vary depending on hotel needs.

•  This position works indoors.