Robot Deployment Specialist en SOFTBANK ROBOTICS AMERICA INC

Description

Elevating humanity through robotics: At SoftBank Robotics, we’re committed to leveraging collaborative robotics to elevate human work. Our robots are designed to help. We’re here to make sure they help the right way, enriching the human experience - how we work, how we learn, how we connect, and how we grow.

SoftBank Robotics America, Inc. is seeking a Robot Deployment Specialist for our Boston location. 

The ideal candidate is self-motivated and able to lead technical deployments for commercial robots, onsite with our clients throughout the United States. You will work in a variety of environments (such as Senior Living, Universities, Airports, Class A office space, and hospitality venues) and execute training and mapping activities based on defined plans. 

Each client and location is different so the ability to adjust and accommodate different learning styles and environmental challenges is a must to deliver exceptional deployment experiences. Each deployment must be well documented in a timely fashion and solid communication skills are required. 

The ideal candidate will be a "robot evangelist" with the ability to articulate the benefits of robots and workforce augmentation and the skills to teach non-technical staff the ease of working with our robotic solutions.

Requirements

• Install and program robotic equipment at customer sites across the US
• Train and educate the end user in proper usage and maintenance of the equipment
• Diagnose and offer solutions to problems in the field. (Technical and Logistical)
• Create follow-up documentation regarding installation at customer site
• Occasional work may be required on weekends, scheduled in advance
• Nighttime hours may be required for specific deployments
• 75% of working hours (about 3 weeks out of the month)
• Determine the root cause of client issues, selecting and explaining the best solution
• Be responsible for company resources and equipment
• Work closely with other team members to continue to elevate delivery methodology and training capabilities
• Having a strong teamwork mindset, smart solutioning and problem-solving skills, and customer success commitment is required
  

Technical Skills: The technical skills below will be required to effectively do the job. While not all skills are required at the beginning of employment, proficiency in these skills is a plus:

• Strong MS office, Asana, Jira, Slack, and Salesforce knowledge
• Proficiency in data analysis and reporting
• Basic knowledge of networks, Wi-Fi, and cellular networks

Qualifications: While no single candidate may embody all the qualifications below, an ideal candidate will possess many of the following skills and abilities:

• Two to three years of technical service and troubleshooting experience (commercial robots preferred)
• Bachelor's degree in a related field (preferred)
• Excellent written and verbal skills in English?
• Spanish is a plus, but not required
• Curiosity, and a passion for learning
• Strong interpersonal, presentation, and communication skills
  

Additional:

• This position requires onsite work at our Boston office, for a minimum of 3-days per week, during the weeks when you are not on deployment assignments
• The ability to lift more than 50 pounds without assistance
• Able to stand on your feet for 8 hours and during some deployments walk upwards of 15k steps (not physical stairs)
• Valid driver's license and current passport, with the flexibility and willingness to travel by plane and car as needed
• Ability to work evenings/nights, travel 75%
• Must be able to successfully pass a nation-wide background check
• Participation in a random drug testing program may be required
  

SoftBank Robotics America prides itself on being an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. In accordance with the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, SoftBank Robotics America will also consider qualified candidates for employment with arrest and conviction histories.