Manager, Access Services - Access Center en UTMB Health

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EEDUCATION %26amp; EXPERIENCE%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EMinimum Qualifications:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EBachelor’s degree.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EFive (5) years of experience in Access Operations or program management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EAn equivalent combination of education and experience relevant to the role may be considered for this position.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EJOB SUMMARY%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EThe Access Services Manager will be responsible for the delivery of strategic planning and continuous process improvement in an environment requiring 24 – hour, 7 day a week/365 days a year. Lead and coach a team of Patient Access Supervisors to provide exceptional service to patients and customers, while providing guidance of the team responsible for scheduling appointments, working messages to/from clinic, and managing incoming and outgoing phone calls. Lead the team in creating an environment where each person is a valued member of a winning team with an inspiring mission. Facilitate communication and interface with clinic leadership in partnership with Access Services Operations. Counsel staff on effective use and analysis of key performance indicators and metrics from both clinical and patient feedback. Ensure and develop a patient focused, cost effective and high-quality environment.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EESSENTIAL JOB FUNCTIONS%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EManage strategic priorities and tactics in consultation with the Access Services leadership to align with institutional and divisional strategic initiatives.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EResponsible for outcomes of care processes within the Access Services Division, including financial, productivity, throughput/efficiency, quality and interdisciplinary teamwork.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EOversee operations of Access Services Division to ensure daily operations are maintained according to standard.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EProvide supervision to staff, conduct annual performance reviews, maintain staff schedules accordingly, and manage respective budget. Assist leadership during annual budgetary cycles as needed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EServes as a liaison between institutional departments and local area groups to assess need and develop project plans and budgets.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EAssist in preparation for both short- and long-range planning recommendations for division operations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EManage all operational metrics to ensure the division meets costumer needs and divisional goals including but not limited to service level agreements and budgetary guidelines.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EEvaluate services to maintain compliance with contracts.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EWorks with other campus departments to establish collaborative programs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EInitiates implementation plans for new projects and services within the division.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EAlign operational performance with the vision and strategy of institutional goals.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EFollow general HR rules and guidelines; collaborate with leadership team to design more specific HR guidelines as needed; enforce hiring model for customer-centric service behaviors.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EIdentifies appropriate internal controls for division; provides mechanisms to monitor and enforce compliance.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3ERecommends hiring and termination of all supervised employees.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3ECollaborate with both clinical and administrative departments to ensure that access issues are quickly identified and resolved to support optimum efficiency.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EParticipate as a stakeholder in helping influence the organization’s strategic growth and direction based on knowledge and insight from the scope of work performed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EConduct employee performance evaluations according to established timelines.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EParticipate as a stakeholder in helping influence the organization’s strategic growth and direction based on knowledge and insight from the scope of work performed.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EDemonstrate top-tier customer service by responding to complaints promptly and modeling AIDET guidelines to drive positive patient interactions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3ELeads/participates in collaborative interdepartmental approaches to develop and enhance an integrated system of care, as appropriate.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3ECoordinates all joint operations for the program with both internal and external sources. Works with other campus departments to establish collaborative programs.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EMarginal or Periodic Functions:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EAdheres to internal controls and reporting structure.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EPerforms related duties as required.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EKNOWLEDGE/SKILLS/ABILITIES%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EOutpatient operations and management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EPersonnel management.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EProblem solving skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EWritten and verbal communication skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EInterpersonal skills.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EComputer literacy.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EAbility to plan, organize, supervise and coordinate medical office operations as member of a multi-disciplinary management team.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EAbility to manage the daily operations of multiple practice locations.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EAbility to function in a highly complex environment, interprets, analyze and present data of a complex nature.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Times New Roman%26quot;,serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

*!

For application assistance, please email [email protected] 

Representatives are available Monday to Friday from 8am to 5pm CST

Solicitar ahora