IT Support Associate en Cetera Financial Group Inc
Cetera Financial Group Inc · San Diego, Estados Unidos De América · Hybrid
- Professional
- Oficina en San Diego
Under the direction of the IT Support Supervisor/Manager, the IT Support Specialist will work on the Service Desk and will be the first point of contact for advisors and internal customers. The IT Support Specialist is responsible for first- and second-level advisor and internal support and for setting up, testing, upgrading, troubleshooting and deploying a variety of applications. He or she prepares daily problem reports; enters tickets and updates Service Desk tracking management software; and assists internal and external customers through effective support, communication, software utilization and technology.
This is a hybrid role, candidates must be located near an office: El Segundo, CA | San Diego, CA | Des Moines, IA | Dallas, TX | St Cloud, MN.
What you will do:
• Providing technical support to advisors for various applications and functions
• Interacting with all appropriate departments within IT in order to restore service and/or identify problems
• Documenting and maintaining IT Service Desk-related processes and procedures
• Maintaining appropriate service level agreement (SLA) on tickets in Service Now, our service request systems
• Accurately classifying and documenting requests and incidents
• Fielding incoming requests from end users via both telephone and email in a courteous manner
• Monitor and address tickets coming through self-service portal
• Establishing and maintaining excellent rapport with external customers
• Identifying and learning appropriate software and hardware used by the organization
• Providing end-to-end user support by following up with the end user to confirm request closure
What you will need to have:
• College diploma or university degree in the field of computer science and five years of equivalent working knowledge
• Minimum one to three years’ experience in PC software and hardware support in a corporate environment
• Familiar with ITIL framework
• Beginning to intermediate knowledge of the administration, installation and troubleshooting of Microsoft Windows 8 , Windows 10, Windows 11.
• Beginning to intermediate knowledge for installation and troubleshooting of the following software suites: Adobe, Microsoft Office, and other productivity suites
• Familiar with the administration and support of clearing house platforms
• Familiar with Active Directory administration, including the creation of domain and exchange accounts
• Excellent troubleshooting skills over the telephone
• Good interpersonal skills and attention to customer service
• Ability to work effectively in a fast-paced environment
• Ability to communicate effectively
• Able to provide first class customer service to both internal and external customers
• Able to effectively prioritize incidents and service requests
• Able to work flexible hours based on business demands – off business hours, After Hour and weekends as necessary
• Enjoy working in a team environment
• Able to sit, stand and walk for extended periods of time
• Able to lift up to 50 pounds
Compensation:
The salary range for this role is $21.65-$34.15 hour plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.
Company
What we give you in return:
Not many teams can say that they support people’s dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there’s a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including:
- Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
- Easy access to mental health benefits to meet our team members and their families where they are.
- 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
- 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
- Paid parental leave to support all team members with birth, adoption, and foster.
- Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
- Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
About Cetera Financial Group:
Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.
"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions,and Cetera Financial Specialists.
Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.
Agencies please note: this recruitment assignment is being managed directly by Cetera’s Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated.
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