IN-Expert Support Engineer en Jda

Scope:Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.Needs to work with cross functional teams including Product Development, Consulting and Support services.Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.Our current technical environment:Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder ESP, Blue Yonder Inventory OptimizationCloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMSWhat you’ll do:Understand the implemented solution/ productsAnalyze the issues, identify Root cause and find the permanent solution to any problemAdheres to SLA based on the severity of the customer cases.Complete the product certification courses assigned.Document the learning and building the knowledge contentProvide early visibility and mitigation to technical challenges through the journey.Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customersShould be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customerShould collaborate with Solution/Technical architect(s) to stabilize the systemEnhance/Change the design based on new business requirements by the customerSingle Point of contact for all customer requests for the designated solutionManage/Support new roll outs/deployments and handle change requests/enhancementsTo improve various KPIs for the customerWhat we are looking for:Bachelor’s degree minimum 9 to 14 years of experience in Product Support / Implementation support.Skill set and availability requirements as per the organization's needsHands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills requiredDeep understanding of Customer business and processesWorked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, RelexKnowledge in performance tuning techniques is added advantage.Understanding and experience with the technical requirements for the product line assigned.Understanding of various technical platforms and infrastructures.Understands Blue Yonder's product suite so as to convey relationships and touch-points to the customer.Works with appropriate parties

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