Default Specialist II en Fay Servicing

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Default Specialist II to join our team!

Reporting to the AVP, Default Reporting and Claims, this position is responsible for the accurate and timely production of default reports. This position analyzes default data and processes standard claims on mortgage loan files, ensuring data integrity and compliance with regulatory standards.

This role collaborates with internal departments and stakeholders to address data discrepancies and assist in maintaining reporting accuracy, contributing to the overall efficiency of reporting processes. Additionally, this position develops relationships with claim vendors, monitoring timelines to ensure claim milestones are completed timely.

Qualifications Include:

• High school diploma or GED required; Associate or Bachelor’s degree preferred
• 3+ years' experience in the mortgage servicing industry
• 2+ years' experience with Agency Servicing, Default Reporting or Claims
• 2+ years' experience with agency reporting requirements, claim filing, auditing of financial information and mortgage documents, including collateral
• 1+ years' experience working in a fast-paced work environment
• Solid skills and experience in MS Word, Excel and Outlook
• Strong verbal and written communication skills
• Strong interpersonal skills
• Strong analytical skills
• Solid decision-making abilities coupled with sound judgment
• Strong time management skills
• Ability to prioritize numerous tasks and manage shifting priorities
• Client focused with strong execution skills and results orientation
• High-level of precision with attention to detail and consistency 
• Flexible, open to change, ability to learn new things quickly
• Ability to work in a collaborative environment and provide guidance for working groups

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days 

Compensation

• The hiring range for this position is between $49,795.20-$56,992.00 annually
• This position is eligible for an annual discretionary bonus 

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.