UI/UX Program Manager en Zensar Technologies Ltd

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.

What's this role about?

We are seeking an experienced Program Management Consultant with a strong background in web development, UI/UX methods, and program delivery to support a key customer engagement in Redwood City. The ideal candidate will have prior experience in the pharmaceutical or healthcare sector, bringing both technical expertise and organizational leadership to ensure successful delivery of digital initiatives.

This role will also serve as the primary point of contact for ongoing support requests, ensuring continuity, responsiveness, and effective stakeholder communication.

Job Title: Program manager

Location: Redwood city, CA

Key Responsibilities

• Program Management & Delivery
  • Lead and manage web-based initiatives, ensuring projects are delivered on time, within scope, and aligned to business objectives.
  • Develop and maintain project plans, milestones, risk registers, and reporting dashboards.
  • Coordinate across cross-functional teams, including IT, marketing, compliance, and external vendors.
• Web Development & Technical Oversight
  • Act as a bridge between development teams and business stakeholders, translating business requirements into technical deliverables.
  • Provide guidance on web platforms, frameworks, and integration best practices.
  • Review deliverables for quality, scalability, and compliance with standards.
• UI/UX Enablement
  • Apply user-centered design methods to enhance digital experiences.
  • Ensure design deliverables align with usability, accessibility, and compliance standards.
  • Partner with designers and developers to validate prototypes, conduct usability testing, and refine user journeys.
• Ongoing Support & Client Engagement
  • Serve as the primary contact for support requests, triaging and coordinating resolution with the appropriate teams.
  • Monitor and respond to issues, escalations, and enhancements in a timely and professional manner.
  • Maintain strong relationships with stakeholders by ensuring transparency, accountability, and consistent follow-up.
• Pharma/Healthcare Alignment (Preferred)
  • Support compliance with industry regulations (e.g., FDA, HIPAA, promotional review).
  • Leverage knowledge of pharma and healthcare-specific content workflows, digital experiences, and approval processes.

Qualifications

• 5+ years of program or project management experience, ideally in consulting or client-facing roles.
• Demonstrated experience leading web development and digital experience projects.
• Familiarity with UI/UX methodologies (wireframing, prototyping, usability testing).
• Strong communication, stakeholder management, and executive reporting skills.
• Pharma and/or healthcare industry experience strongly preferred.
• PMP, Agile, or related certifications are a plus.