Performance Manager en Circle Surrogacy

At Circle Surrogacy, we help people build the families of their dreams through surrogacy. We provide intended parents and surrogates with a supportive, high-touch journey backed by decades of experience in third-party reproduction. Every day, we work together to make parenthood possible.

Circle Surrogacy is seeking a dynamic Performance Manager to join our Surrogate Services team and drive excellence across our Intake department. This role will work closely to implement sales methodologies, improve conversion rates, and ensure consistent achievement of KPIs across the department. The ideal candidate will have experience managing a sales teams and a passion for helping build families through surrogacy. 

What you’ll do: 

• Manage, coach, and develop staff members to consistently achieve individual metrics and targets
• Implement sales processes to improve surrogate candidate experience from Intake to Screening
• Establish consistent activity metrics and pipeline health monitoring across the department
• Standardize sales methodologies and best practices 
• Onboard and train new hires consistent with Circle Surrogacy’s best practices 
• Provide weekly, monthly and quarterly performance analysis reports to support data-driven decision making
• Drive accountability and engagement across team members
• Collaborate with key stakeholders to develop new initiatives and practices to support surrogate experience from point of application through match

What you’ll need to succeed: 

• High school diploma or equivalent  
• 2 – 5 years sales training and/or sales development experience required  
• Experience with performance analysis and reporting
• Proficiency with CRM systems (SugarCRM, Salesforce, or similar databases)
• Familiarity with call tracking and communication analytics tools
• Proven track record of coaching teams to achieve conversion rate and performance targets
• Experience with remote team management and virtual coaching methodologies
• Strong written and verbal communication skills
• Critical thinking and problem-solving skills
• Comfort working in a fast-paced, goal-driven environment with strict deadlines
• Proactive, independent work style with a goal-oriented mindset

What are the benefits: 

• Personal fulfillment from directly helping families grow
• Competitive health plan (medical, dental, vision)
• 401(k) with company match
• “Take what you need” PTO policy
• Tuition Assistance
• Flexibility: hybrid, in-office, or fully remote (depending on location)
• Bonus eligibility

Physical Demands and Work Environment:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.  

Required to sit, talk, or hear; via computer, telephone, or in person as needed.  

Note: 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. 

North Star and its companies are equal opportunity employers. We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression. The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit https://www.eeoc.gov/employers/eeo-law-poster to visit the “EEO is the Law” poster.