Customer Service & Import and Export Specialist (Manno, CH) en None

Location: Manno, Switzerland

Company: Sofinol S.A.
Act. Rate: 80%-100%
Type of contract: Limited contract of one year 

Start date: As soon as possible

The recruitment will be entirely driven by the fit between the individual competencies and the requirements of the job. Each candidate whose skills match best the requirements of the role will be considered.

What we offer at Nestlé

Flexible combination of office-based and remote work. Please talk to us during the recruitment process about what flexibility could look like for you!

Genuine opportunities for career and personal development through mentoring, developing, upskilling, and reskilling

Dynamic, diverse, and inclusive international working environment

Position Summary 

SOFINOL SA is a Nestlé Oil Company that produces specialty oils, strategic ingredients for Nestlé Nutrition and other clients in food and nutrition sector. We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that people are our most important asset.

As Customer Service & Import and Export Specialist, you will ensure outstanding service on Import and Export Operations, managing End2End Order to delivery process in triangular & direct transactions.

A Day in the Life of a Customer Service & Import and Export Specialist

• Communicate directly with dedicated portfolio of Customers and understand and report their requirements to involved stakeholders (QA, Laboratory, Logistics and Production)
•  Create Sales Orders based on Customers’ requests, follow up to ensure timely production and release of orders, coordinate shipment preparation & dispatch in coordination with 3PL warehouse and arrange transport with freight forwarder (sea, air and road shipments).
• Coordinate execution of the Imports / Exports related activities & create/coordinate shipping documentation, creation of Billing (PFIs / final Invoices) and filing for HC, Certificate of export and COO, coordination with Cantonal authorities on release of certificates
• Manage customer claims and deliver service level to enhance satisfaction and ensure timely resolution of eventual issues which will be delighting customer

What will make you successful

• Solid experience in a market/business environment in Foreign Trade & Customs and International customer service (export & transportation management knowledge: Incoterms, Export & Shipping documents)
• Conversant with International Trade and Commercial Terms
• Deep understanding of the concept of virtual/physical stock flow and inventory (transfers, release, availability, dispatch steps)
• knowledge of markets’ local regulations (Customs, Transportation, Sanitary)
• Computer literate (MS Office, SAP or equivalent ERP, Master Data modules)
• Assertive communication, proactiveness, able to work both independently and as a Team player, reacting quickly to a fast changing and challenging environment
• Professional fluency in English (minimum C1 level) is a must have, Italian and other languages are an advantage

Nestlé is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.

Be a force for good. Join Nestlé and visit us on www.nestle.com.