IT Manager en Thomas Allen, Inc.

IT Manager

Thomas Allen, Inc.

We began providing residential services to individuals living with disabilities in 1977, and in 1984 became the first non-governmental entity in Minnesota to offer waiver case management. By delivering exceptional client care and creating a work culture that celebrates the employees who turn our mission into action, Thomas Allen has grown to employ more than 600 people and provide contracted services for more than 20 counties across Minnesota. Annually, we deliver a wide variety of services to more than 10,000 individuals of all needs, abilities, and ages - from infants to elders. Our services include waiver case management, community living services, care coordination, respite care, and community-based residential programs.

FLSA Status: Full-time, Salary, Exempt
FTE: 1.0 (40 hours per week)
Hiring Range: $80,000- $98,000 USD Annually DOQ
Website: Thomas Allen (thomasalleninc.com)
Location: Full-time On-Site

Position Overview

The IT Manager manages the computer and network systems for Thomas Allen, including designing and integrating new solutions to address complex application and network issues and performance goals. This position also includes the hiring, training, development and management of IT staff, as well as managing IT vendor relationships. This role combines hands-on technical engineering with leadership responsibilities, ensuring optimal performance, reliability, and security of our information systems.

Key Responsibilities

• Hire and trains IT staff.
• Oversee the day-to-day workflow of the department.
• Schedules, organizes, and assigns projects to members of the IT team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Works with and establishes relationships with third party vendors to secure services, contracts, and best pricing.
• Developing and implementing IT policies and procedures
• Diagnose and resolve complex hardware, software, and network issues across multiple platforms and devices.
• Provide hands-on support and guidance to IT staff during high-priority incidents or outages.
• Develop and maintain standardized troubleshooting procedures and documentation for consistent issue resolution.
• Monitor system performance to proactively detect and address potential issues before they impact operations.
• Coordinate with vendors and service providers for advanced troubleshooting and equipment repair.
• Ensure timely resolution of support tickets
• Upon growth, train and mentor IT team members in advanced troubleshooting techniques and tools.
• Utilize diagnostic tools, logs, and remote access utilities to investigate and resolve user-reported problems.
• Communicate effectively with non-technical staff to understand and address technical concerns clearly.
• Ensure HIPAA and other compliance and security requirements are met.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field required; relevant certifications strongly preferred
• Minimum 5–7 years of progressively responsible IT experience, including hands-on systems administration, technical support, and infrastructure management.
• Prior experience in a healthcare, social services, or compliance-regulated environment (e.g., HIPAA) is highly desirable.
• Experience providing IT support in multi-site environments with both on-site and remote service needs.
• Strong working knowledge of Microsoft 365, and Windows Server environments.
• Knowledge of Active Directory, SQL Database Management, VMWare, SAN Data Storage
• Experience managing network infrastructure (including switching, routing, firewalls, and wireless systems).
• Proficiency in managing device lifecycles, asset tracking, patching, and secure decommissioning.
• Demonstrated ability to diagnose and resolve complex IT issues across hardware, software, and networks.
•  Experience onboarding and training staff across departments; ability to explain technical concepts to non-technical users.
• Strong leadership qualities with potential to mentor junior IT team members as the department grows.
• Excellent written and verbal communication skills.
• Willingness to provide onsite support at all TAI locations —reliable transportation is required.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

As a valued member of our team, you will be eligible for our benefits-

Benefits provided to all employees:

• Mileage reimbursement for work-related travel
• Paid training and certifications to help you develop new skills and advance your career
• Employee appreciation programs to recognize your contributions and efforts
• Mental health support to prioritize your well-being
• Opportunities for career advancement and growth to help you achieve your professional goals

Additional benefits gained for employees working 30+ hours per week:

• Comprehensive medical, dental, vision, disability, and life insurance coverage
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Account (DCA) options to help you manage healthcare expenses
• 401(k) to help you plan for your financial future

Additional benefits gained for employees working 35+ hours per week: 

• Paid holidays to celebrate with family and friends and an additional floating holiday to use when you need it!
• Paid time off (PTO) to help you recharge and maintain work-life balance

Professional Development

• Paid training and certifications to help you develop new skills and advance your career
• Tuition, licensure, and certification reimbursement to support your ongoing professional development
• Opportunities for career advancement and growth to help you achieve your professional goals

Thomas Allen is an Equal Opportunity and Affirmative Action Employer of all people without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, veteran's status, membership or activity in a local human rights commission, or status with regard to public assistance.  As our agency continues to grow, we are looking for team members with diverse perspectives and backgrounds who are passionate about providing services that empower those we support.

Join our team and make a difference!