Scheduler (40 hours per week) #3350 en Reedsburg Area Medical Center

We are looking for a Scheduler to join us in our Contact Center!

Schedule: Monday - Friday 

 Weekends: As needed

Hours: Shifts fall between 7AM-5PM

Position Summary:

 The Scheduler will handle calls in the contact center, manage appointment scheduling, address the waitlist and rescheduling needs, and make daily reminder calls for wellness visits. Additionally, this role may involve cross-training in the patient access department to assist with patient registration for appointments.

Experience:

• Experience working in a Clinic or other medical environment is preferred.
• Great Organizational Skills 
• Excellent communication skills 
• Ability to use office equipment: Computer, fax, copier
• Ability to work both independently and within a team
• Reception and/or switchboard experience helpful

Job Specific Duties: 

• Greet Patients, Family members, and physicians in a welcoming and professional manner. 
• Offer assistance to those within the scope of responsibility 
• provide accurate information to patients; if unable to, assist the patient in locating an appropriate person or department 
• Utilize proper phone etiquette

Benefits: 

RAMC offers an extensive benefits package to meet the needs of our employees and families.

We are committed to fostering a supportive and balanced work environment that encourages professional growth and personal well-being. Our focus on employee health and satisfaction is a cornerstone of our success.