Academic Success Center Coordinator en Edgecombe Community College, NC

About the Department

Responsible for the oversight of the ECC Academic Success Center on the Tarboro campus. This position requires oversight and facilitating ongoing professional development as it relates to the college’s early alert management system. This employee will serve as a pre-Health Sciences advisor and work closely with the Student Services team and the campus community to provide students with both general and program specific information regarding all programs of study at ECC. Chairs the campus Attendance Appeals Committee. Monitors the part-time tutoring staff in the Academic Success Center on Tarboro campus. May instruct students in ACA 111 or ACA 122. Required to work some evening hours and both campuses. Performs other duties as required by the Student Services Division.

Position Duties

ESSENTIAL JOB FUNCTIONS

Coordinates Tarboro Academic Success Center schedule ensuring appropriate coverage

Monitors the part-time tutors in the center

Provides guidance in the onboarding process for prospective students to include application assistance, FAFSA completion, transcript requests, etc.

Provides guidance to support the academic success of students outside the classroom

Utilizes the degree audit and academic planning system in Self Service to assist students in understanding graduation plans and academic program planning

Responds to routine inquiries or visits about curriculum and continuing education programs and courses; refer to a counselor or Student Services Dean those inquiries of a more personal or specific nature,

Answers telephone inquiries and emails concerning school dates, events, and course offerings, 

Types or emails correspondence to advisors regarding students on their advising caseload

Prepares orientation to the centers for New Student Orientations sessions on the Rocky Mount and Tarboro Campus

Conducts Self-Service and Early Alert system training workshops for faculty, staff, and students

Makes student referrals to the Student Support Counselor and Tutoring as needed

Maintains an advising load for pre-Health Science students

Serves as the Chair of the campus Attendance Appeals committee

Maintains a teaching load of approximately six hours per semester (Fall and Spring) if applicable

Attends career development workshops, professional enhancement programs, etc.

Submits objectives on an annual basis to help in the planning process for the center

Receives and/or reviews various records and reports including transcripts, placement test scores, and e-mails

Serves on various institutional committees when needed

Works with the Dean of Students and the Vice President of Student Services to ensure information regarding academic dates is accurate in all print and electronic publications

Assists the Dean of Student Services, Dean of Enrollment and Financial Aid, and Vice President of Student Services with special projects as requested

Operates a variety of office equipment such as a computer, printer, fax machine, copier, telephone, etc.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as assigned by administration and supervision.

Minimum Qualifications

Minimum Requirements

Master’s degree from an accredited university preferred. At least 2 years of experience advising and supporting community college students. Teaching experience in a college setting. Proven effective customer service skills; proficiency with computer software.

Other Qualifications

PREFERRED

Master’s degree from an accredited university. Three or more years’ experience in academic advising and/or student success programs at the community college level. Teaching experience in a college setting. Proven effective customer service skills; proficiency with computer software; Datatel/Colleague experience.