- Junior
- Oficina en Exeter
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Are you ready to dive into a career where you can provide exceptional customer service and take your career to the next level with a company that values its people?
We have a number of fantastic opportunities available to join our Customer Experience team in Exeter as a Customer Care Representative. This is a full-time, permanent role starting from £25,274 and rising on progression, plus an additional 5% shift allowance equating to £1,263. In addition to excellent benefits and development opportunities, you’ll also enjoy a variety of localised incentives to recognise your hard work and dedication.
About the role:
As our Customer Care Representative you will be working in a fun, rewarding and fast paced customer service team. On a day-to-day basis you will be the voice of our company by speaking directly to our customers, listening to their queries and providing a quick and efficient resolution.
Initially the role will focus on inbound telephone contacts, but there will be plenty of opportunities to develop your skills by liaising with our customers through our excellent range of digital communication channels and providing customers with peace of mind regarding their billing query, or operational queries involving supply interruptions, dispatching technicians to investigate leaks and sewer floodings, along with answering a range of wholesale queries.
You will have a great training and support when you start your new role with us. At the start of your journey you will learn our back office processes. We will also enrol you onto our bespoke operational learning academy delivered by our dedicated Customer Services Training team at our main office in Exeter.
Start date
Monday 1st December 2025
Assessment centres
Wednesday 22nd October 17:00-20:00
Thursday 23rd October 17:00-20:00
Monday 27th October 13:00-16:00
Shift Patterns
Working 37hours per week, the role requires working on a fully flexible rota basis: 7am to 10pm. Providing cover 365 days a year, this includes weekends and bank holidays. Rota schedules are published with enough time to review and require some flexibility.
Are you ready to dive into a career where you can provide exceptional customer service and take your career to the next level with a company that values its people?We have a number of fantastic opportunities available to join our Customer Experience team in Exeter as a Customer Care Representative. This is a full-time, permanent role starting from £25,274 and rising on progression, plus an additional 5% shift allowance equating to £1,263. In addition to excellent benefits and development opportunities, you’ll also enjoy a variety of localised incentives to recognise your hard work and dedication.About the role:As our Customer Care Representative you will be working in a fun, rewarding and fast paced customer service team. On a day-to-day basis you will be the voice of our company by speaking directly to our customers, listening to their queries and providing a quick and efficient resolution. Initially the role will focus on inbound telephone contacts, but there will be plenty of opportunities to develop your skills by liaising with our customers through our excellent range of digital communication channels and providing customers with peace of mind regarding their billing query, or operational queries involving supply interruptions, dispatching technicians to investigate leaks and sewer floodings, along with answering a range of wholesale queries.You will have a great training and support when you start your new role with us. At the start of your journey you will learn our back office processes. We will also enrol you onto our bespoke operational learning academy delivered by our dedicated Customer Services Training team at our main office in Exeter. Start date Monday 1st December 2025Assessment centres Wednesday 22nd October 17:00-20:00 Thursday 23rd October 17:00-20:00Monday 27th October 13:00-16:00Shift PatternsWorking 37hours per week, the role requires working on a fully flexible rota basis: 7am to 10pm. Providing cover 365 days a year, this includes weekends and bank holidays. Rota schedules are published with enough time to review and require some flexibility.
What you’ll be doing
What we are looking for
What's in it for you
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Closing Date: 21st October 2025
If you are looking for a new challenge, please click apply now to be considered as our Customer Care Representative - we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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