Internal Operations Manager en CEDA (Community and Economic Development Association)

Join CEDA as an Internal Operations Manager!

The Community and Economic Development Association (CEDA) is one of the largest nonprofit organizations in the nation, committed to building thriving communities and fighting poverty across Cook County. We are currently seeking an Internal Operations Manager to support our FsACE team by improving day-to-day department operations, ensuring quality, accountability, and strategic alignment.

What You’ll Do:

As the Internal Operations Manager, you’ll play a critical behind-the-scenes role in keeping the FsACE department running smoothly. From overseeing internal workflows to supporting staff training, fiscal processes, and data systems, you’ll be the go-to person for cross-functional support. You’ll also help shape department efficiency by creating tools, dashboards, and visual materials to support program goals—and step in when leadership is unavailable.

Your key responsibilities will include:

• Supervise and support daily internal operations of the FsACE department

• Lead and coach team members to ensure accountability and professional growth

• Improve and maintain systems, dashboards, SOPs, and workflows to track department performance

• Oversee fiscal tracking, reconcile budgets, and support cost analyses

• Ensure compliance in financial documentation, contracts, and program processes

• Design engaging communication and program materials (using Canva or similar tools)

• Address sensitive internal concerns, including staff grievances, in a timely and professional manner

• Act as a decision-maker in the absence of the Program Director

• Coordinate cross-departmental efforts to support program implementation and strategic goals

• Represent CEDA at meetings, community engagements, and site visits

• Support departmental inventory, technology, and resource management

• Attend required staff meetings, trainings, and development activities

Why Join Us?

• Benefits: Medical, Dental, Vision, Life, 401K, and other benefit options.
• Professional Growth: Opportunity to develop skills in community outreach, data management, and public speaking.
• Impact: Directly contribute to improving the lives of low-income residents through essential energy assistance programs.

What We’re Looking For:

Required:

• Bachelor’s degree in Nonprofit Management, Business Administration, Public Administration, or a related field

• 5–7 years of experience in nonprofit operations, program management, or administration

• Minimum 3 years of direct supervisory experience

• Strong Excel skills (dashboards, pivot tables, formulas)

• Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Teams, SharePoint)

Preferred:

• Experience in a social/human services setting

• Familiarity with Community Services Block Grant (CSBG) programs and requirements

• Experience using graphic design tools (e.g., Canva or Adobe Creative Suite)

• Knowledge of nonprofit compliance, reporting, and accountability standards.