Service Desk Specialist - II en Bowman and Brooke LLP

Bowman and Brooke LLP is a national product liability trial law firm of nearly 200 lawyers in 17 offices known for defending household name manufacturers of motor vehicles, medical devices, pharmaceuticals and consumer products in high exposure, technically intricate lawsuits and mass torts throughout all 50 states. This year, the firm surpassed its 1,000^th trial milestone, affirming our rank as one of the foremost product liability trial firms in the country.

At Bowman and Brooke, we know it takes each and every team member to deliver best in class service. That’s where you come in!  We are actively searching for a Service Desk Specialist with 3-5 years of experience to join our team in Phoenix, AZ.  

Position Responsibilities Include:

• Resolve user issues with our software suite (Windows 11, M365 Office Suite, Microsoft Teams, iManage DeskSite 9 and Work 10)
• Direct support for all hardware devices (desktops/laptops, tablets, smartphones, printers, VoIP phones, and audio/visual equipment)
• Resolve firmwide user issues via remote access support and local desk-side service
• Troubleshoot basic local network issues under direction of IT Infrastructure Team
• Serve as subject matter expert for at least one application or process 
• Perform general technical support tasks and projects as assigned 

Education, Experience, Skills:

• High school diploma plus a minimum of 4 years of experience in a technical support role (deskside preferred)
• Demonstrated proficiency with Windows 11, M365 Office Suite, computer hardware and peripherals
• Knowledge of basic networking principles and Active Directory concepts
• Working knowledge of the following:
  • desktop remote assistance 
  • document management system (iManage DeskSite/Work preferred)
  • imaging and desktop deployment 
  • ticket tracking software 
• CompTIA A+ and Microsoft Certified Professional certifications preferred
• Exemplary customer service skills in an occasionally demanding and stressful environment
• Strong written and verbal communication skills and the ability to effectively collaborate with team members
• Maintain a professional demeanor and appearance in line with office standards, including appropriate attire and conduct
• Strong organizational and time management skills
• Proven ability to translate technical jargon and concepts to non-technical users
• Must be able to work "on-call" shifts on regular basis. This includes weekday evenings and weekend days.
• Occasional travel to trial sites or other office locations as needed

Benefits: We offer a competitive compensation and benefits package including everything you’d expect -- medical, dental, and vision insurance; firm paid life insurance and short and long-term disability; retirement savings plan with employer profit sharing contributions, bonus programs and more.  Our office is passionate about our clients and each other, seeking opportunities for achieving a high level of success while also having fun. This position is hybrid and offers work from home and in-office workdays.

If your skills match what we're looking for, please send your resume and cover letter referencing this position.

Visit us on the web to learn more about our firm:   www.bowmanandbrooke.com.

No Agencies or Telephone Calls Please

Equal Opportunity Employer