Regional Service Manager en Clever Devices Ltd.

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world

The Regional Service Manager (“RSM”) is a people leader, responsible for overseeing service technicians, subcontractors, and installations in a region. In this key role, the Regional Service Manager will work to ensure timely and cost-effective services are provided to our customers through overall service operation management including workforce planning, budgeting, recruiting, training, quality control, and P&L management.  Provides operational excellence and effective leadership so that costs are within budget and customer experiences exceed expectations.

Primary Responsibilities:

• Manage all aspects of service operations including budgeting, vehicle management, productivity, P&L, resource planning, SLA management, installation projects, and process improvement
• Develop and manage capacity planning through robust demand plans based on project requirement, SLAs, and anticipated growth
• Work with internal teams to match demand with capacity. Provide solutions for challenging/high-priority resource demands
• Responsible for management of fleet vehicles including maintenance, fuel consumption, safety, and GPS reporting
• Manage field service inventory including parts, tools, and IT equipment
• Ensure workforce is fully trained to perform required tasks
• Develop and distribute reports to internal teams and customers that reflect team and individual productivity as well as data analysis and trends
• Escalate and provide solutions for issues that affect project scope, costs, productivity, and customer satisfaction
• Make recommendations to appropriate functional teams to achieve improvements derived from market research, technical service work, or customer feedback and recommendations
• Works closely and effectively with all groups within Clever Devices to provide a high level of service and support of our products to our customers
• Responsible for service team expenses and timekeeping practices
• Performs service agreement management and publishes customer SLAs
• Responsible for promptly identifying, communicating, monitoring, and eliminating any problems or issues that disturb service operational efficiency in any way

• Manage subcontractors and other vendor relationships as needed
• Travels to customer sites to ensure service and installation policies and procedures are adhered to 
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Skills Required:

• 10+ years of complex service solutions in the network communication or information systems environment
• Bachelor’s degree is preferred
• Strong analytical, communication, presentation, and persuasive skills
• Strong and effective interpersonal skills
• Strong ability to negotiate and influence others
• Strong product, industry technical and application knowledge
• Track record of having managed large service projects
• Strong problem-solving skills
• Good business judgment
• Ability to handle multiple tasks simultaneously and prioritize
• Strong time management skills and ability to meet deadlines in a complete manner
• Strong MS Office and computer skills 
• Ability to travel up to 50%, including internationally   

Clever Devices is an Affirmative Action/Equal Opportunity Employer

The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate. The exact compensation offered will depend on several factors such as the candidate’s experience, skills, training, education and/or physical location; internal equity; and, budget.

In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required o