General Manager en KitchFix

Job Summary:

The General Manager is responsible for managing all Performance Food operations for the St Louis Cardinals training complex in Jupiter, Florida.  This will include all client-facing communications, kitchen operations management, front-of-house operations management, scheduling, enforcement of standards, and P&L responsibilities.  They will operate in tandem with the St Louis performance team and dieticians to meet their performance nutrition expectations, delivering on our Hospitality Promise of the Best Food, Best Service, and Best Hospitality.  This position reports directly to the Director of Operations.

Key Responsibilities:

• The GM will be responsible for managing the daily production and operations of the culinary operations.
• The GM will manage all communications with local clients and coordinate those needs with the kitchen.
• The GM will interface with the Director of Operations and VP of Operations to ensure that all standards are being upheld and in line with the budget.
• The GM and Chef de Cuisine will be directly responsible for the operations and staffing for all remote and on-site dining operations.

Scheduling and Human Resources:

• Write weekly schedules for all staff members, including cooks, café attendants, and dishwashers.
• Be responsible for all staffing, including hiring, discipline, and termination.
• Handle all onboarding and training
• Develop and maintain a regular review process for employees
• Foster a culture that displays mutual respect, patience, and compassion

Client Relations:

• Manage and build upon existing relationships with performance food service clients.
• Adapt to the unique demands of performance food service and create systems to accommodate those needs.
• Possess a strong sense of integrity for self and service
• Maintain a “solutions-minded” attitude 
• Exhibits a pleasant demeanor, cheerful service, and maintains a helpful, friendly, and caring attitude toward players and coaching staff
• Adheres to facility confidentiality policies and procedures

Kitchen Operations:

• Possess an understanding of kitchen culture
• Work with the CDC & kitchen directly to guide production and operations
• Assist the kitchen in developing and maintaining systems, i.e., rotating cleaning schedules, routine maintenance, and opening and closing checklists.
• Jump in and help out as needed to ensure success with the culinary team and operation.

Dining Room Operations:

• Supervise and maintain operations at the Jupiter, FL dining location that hosts meal service up to 7 days per week.
• Maintain standards and appropriate staffing at all dining locations
• Ensure proper ingredient allergen labeling
• Develop and maintain a positive rapport with the players, coaches, and staff
• Be the main point of contact for all client needs from the dining locations

Qualifications:

• 7 to 10 years of restaurant and/or catering management experience
• 5 years of Food Service Management experience preferred
• Experience in a client-facing role—demonstrated success in building and maintaining relationships with clients
• Strong leadership and team-building skills
• Experience running a streamlined food service operation
• ServSafe certification
• Excellent organizational and management skills
• Strong communication skills with both staff and clients
• Problem-solving mentality
• Experience with budgets, food and supply orders, and inventory audits 
• Exhibits patience and compassion
• A working knowledge of baseball 
• A working knowledge of culinary nutrition
• Fluent in Spanish is a plus

Work Schedule:

• Able to work a non-standard work week, including early mornings, evenings, weekends, and holidays

Our Ideal Candidate:

• Dedicated. You have a demonstrated track record of success. Combined with a positive attitude, you can accomplish anything you set your mind to. You have a strong work ethic, sense of urgency, and determination
• Analytical. You can gather information from various sources and interpret the data to reach a logical conclusion to benefit the business
• Organized. You have great follow-through on tasks and superior organizational skills
• People-oriented. You have strong communication skills, both verbal and written. You love working with strangers and with a team
• Creative Problem Solver. You can think about a task or problem in an entirely new or different light. You use critical thinking to solve problems
• Adaptable. You have a passion for working in a fast-paced, fast-growing leading Chicago startup, and you do not mind getting your hands dirty to help us grow
• Leadership Skills. You can lead others toward success; you have desire to collaborate with teams across functions toward an accomplishment
• Communication Skills. You have strong communication skills, both verbally and in writing 

KitchFix Total Rewards Package:

• Competitive salary, starting at $75,000/year, based on experience + annual bonus potential
• Comprehensive benefits package- 
• Medical
• Dental
• Vision
• Health savings account (HSA)
• Flexible spending accounts (FSA)
• Monthly cell phone reimbursement
• 401(k) plan
• Paid time off (PTO, Sick Time, Paid Holidays)
• Paid parental leave
• Opportunity to have an impact on KitchFix’s growth