Housing Support Supervisor en CROSSROADS RHODE ISLAND

Description

Position: Housing Support Supervisor

Report to: Housing Manager

Purpose of Position: Oversees the scheduling and supervision of the housing support after-hours team. Provides on-site support and assistance for residents and property operations at Summer Street Apartments permanent supportive housing program during evenings, weekends and holidays.

 Duties and Responsibilities:

· Advocates for the mission of the organization and promotes and upholds the agency’s values, by delivering services with safety, respect and effectiveness.

· Follows all policies and procedures of the organization.

 Supervisory Responsibilities:

o Weekly scheduling of housing support team for evenings, weekends and holidays and ensuring appropriate staff coverage during all after-hour shifts.

o Conduct regular supervision of program staff for coaching and development opportunities.

o Meet regularly with direct supervisor.

o Conduct job performance evaluations in a timely manner providing staff with feedback and opportunities for growth and development.

o Actively participate in/facilitate staff meetings and training opportunities.

o Actively participate in the Management team through regularly scheduled meetings and day-to-day activities.

o Ensure that the programs are always in compliance with state and federal laws.

o Be available and on call for emergencies at program site.

 Resident Support:

o Promotes a safe, calm, and respectful environment, and serves as a professional point of contact to residents, by actively engaging them, using a client-centered and trauma informed approach.

o Responds and assesses emergency, safety and/or crisis situations, utilizing non-violent crisis intervention techniques and ensures a timely and respectful resolution in alignment with housing policies and procedures.

o Coordinate with on-call staff and/or emergency services.

o Interact with emergency personnel to facilitate services while protecting resident confidentiality in accordance with state and federal laws.

 Operational Support:

o Respond, assess and triage maintenance/facility issues or safety concerns. Determine immediate course of action by following policies/procedures for level of urgency and resolution.

o Responds to resident apartment lockouts as well as other maintenance / facilities issues.

o Completes regular security checks inside and outside the facility in accordance with established protocols.

Requirements

Experience and Education:

· Bachelor’s degree in human services field OR

· Associate degree in human services field plus a minimum of 2 years' experience working with an at-risk population OR

· A minimum of 4 years' experience working with an at-risk population.

Knowledge, Skills and Abilities:

· Excellent interpersonal skills and the ability to engage and establish rapport with populations that have experienced vulnerability, trauma, economic poverty, incarceration, substance use, develop-mental delays, compromised mental wellness, brain injuries, literacy and numeracy issues, and other conditions or situations that have impacted housing stability

· Ability to work in a fast-paced environment, work well under pressure, be flexible and be able to multi-task.

· An understanding of client-centered, strengths-based service delivery, harm reduction and trauma-informed care.

· Possess the ability to work independently with a high degree of self-motivation and initiative, and as part of a team.

· Capacity and experience to manage a program and lead a team with the ability to develop goals and objectives and be able to 

   identify and address problems related to personnel management.

· Ability to organize and prioritize work assignments and prepare clear and concise reports and correspondence.

· Have sound judgment and strong problem-solving skills

· Ability to maintain confidentiality and demonstrate professional boundaries

· Must successfully complete Safety Care training

· Proficient with Microsoft Office (Word, Excel, Outlook) and navigating software/programs such as Realpage property management.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Physical demands: Sitting, walking, lifting up to 20 pounds, reaching, carrying, speaking, listening

· Work environment: An environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority.

    Use of phones, in person assistance, computer, fax and other general office machinery.

Equal Opportunity Employer
Crossroads is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Recovery Friendly Workplace
Crossroads is committed to creating a healthy, safe, and stigma-free work environment for those employees impacted by addiction and is a proud participant in RI Governor’s Recovery Friendly Workplace Initiative. https://recoveryfriendlyri.com/about/