Fulfillment Generalist - Temporary en East Fork

Temporary Fulfillment Generalist

Job Description V2025.01

Working at East Fork

East Fork began in 2010 as one potter throwing pots and filling a wood-fired kiln on an old tobacco farm in the mountains of North Carolina.  Today we are one of the largest remaining dinnerware manufacturers in the US, making over 600,000 pots a year.

We're a Certified B Corporation, a distinction that speaks to our accomplishments and decisions that prioritize more than just our bottom line and hold us accountable to  work for the betterment of our employees, customers, suppliers, communities, and environment. Our work is always led by our mission -  In everything we do:  Set a beautiful and abundant table. 

We do all of this with a spirit of steadfast commitment to make products of unmatched material quality while using our business to contribute to a more joyful and equitable world.  

Position Description

The Temporary Fulfillment Generalist is responsible for assisting East Fork’s order fulfillment operations. Their primary task is the picking, packing, and moving of inventory to achieve EF’s delivery deadlines over our holiday season. This position will work out of East Fork’s Caribou location. 

Terms of Employment

This position is temporary and will end on January 23, 2026.  The terms of this employment can be revoked or changed at any time for any reason. 

Responsibilities

• Prep and pack shipments and inventory for all customers and/or sales channels.

• Perform other fulfillment duties as needed: clean & restock, clear the conveyor belt, unload/load trucks, sticker pots, assist with deliveries, etc at or above the rate expectation for each task.

• Fulfill pottery to the Asheville store location, if needed.

• Train/Shadow temps in all packing, shipping, and other departmental  duties.

• Additional duties as needed.

Reports To

Fulfillment Manager

Collaborates With

Fulfillment Team

Glaze Team

QC Team

Customer Care Team

Direct Reports

none

Measured Metrics and Review Schedule

As a temporary employee, you will be expected to achieve the following after your two week training period. If after two weeks of training we feel these standards are not met, your temporary employment may be terminated. 

• Regularly meet or exceed daily order packing targets as set by the fulfillment leadership to support promised order fulfillment timelines, generally at least 80 orders/300 items a day on average during sales moments.

• All boxes packed meet operational standards (i.e. packaging & labeling requirements).

• Order fulfillment mistakes are kept below 1% of all outgoing orders--contents of packages match orders, addresses are accurate, minimum breakage on items.

Estimated Weekly Hours

40 hours, Monday through Friday, 7:30am-3:30pm with some expected overtime and weekend hours on occasion.

Classification

This position is temporary, full  time, non-exempt.

Pay Rate/Grade

East Fork shall pay you a starting rate of $19/hour. After two weeks, you will be eligible to move to $23.15/hourly dependent on your attendance record and training status.

Qualifications

• 1-6 months experience packing and using shipping software is preferred. 

• Candidates should be able to pack & ship merchandise with minimal absenteeism and have the ability to work with minimal supervision.

• Must be able to lift, push, pull and carry up to 50 pounds.

• Must be able to stoop, bend, kneel and reach above the head.

• Must be able to go up and down step ladders safely while carrying products.

• Must be able to use technology day to day (such as shipping software, e-mail,  Chat and other applications), and use it to keep up with relevant departmental and company-wide communication. 

• Ability to respect and communicate across lines of cultural differences.

• Ability to address conflict by assuming positive intent and seeking to understand.

• Ability to embrace a mistake without fault.

• Ability to adhere to all safety protocols.

Physical Demands

Extensive physical exertions which includes but are not limited to: 

• Lifting of up to 50 lbs. as needed

• Transporting merchandise and equipment

• Repetitive bending and lifting/pulling/twisting arm motions

Company Overview

East Fork is located in Asheville, NC, Brooklyn, NY and Atlanta, GA. At our heart we are makers: we produce every piece of ceramics we sell and source other objects for the home from near and far to offer a meaningful, beautiful, and personal collection of useful objects for the home.

Values at Work 

Craft:  Craft is not the things we make, it’s the way we make them.  It’s the spirit in which we approach our work, to make it nice, to aspire to mastery, and it demonstrates our care about the person who will use the product of our work and how our work impacts their life.

Generosity: We work towards a model of shared prosperity, setting a bigger, more inclusive, more equitable table for everyone we meet - from our employees to the communities in which we live.

Consideration:  We approach each other with focus, clarity, and kindness.  We think deeply about the outcome and impacts of our actions, on our organization, the individuals within it, our customers, our environment, and our community.   

Curiosity: We stay in our beginner's mind, humble, aware of how much we do not know, striving earnestly and open-heartedly towards our shared success.  

Diversity, Equity and Inclusion 

It is important that all prospective job candidates are aware of our company values and of our commitment to building an inclusive company culture. As a white-led organization, we acknowledge that the realities of white supremacy, hetero/cis-normativity, and patriarchy, work in tandem to oppress both people and planet; and that through our own proximity to power, we have benefitted from systemic inequity.  We are committed to confronting and rectifying our privilege in service of co-creating an equitable workplace—a space where people can show up authentically in mind, body, and spirit.  We honor the collective sum rather than a monolithic experience to  reveal a  path of excellency, yours and ours.  As we continue to build momentum within our anti-racist work we pledge to be intentional in crafting actions that support  diversity, equity and inclusion in our framework, and we invite all East Fork team members to contribute to this goal.