Card Services Supervisor en Scott Credit Union

Card Services Supervisor — Card Services Department; Home Office Branch

Banking • Full-Time • Cards Services

Scott Credit Union is hiring a Cards Services Supervisor in Edwardsville, IL to lead key initiatives that elevate our brand and strengthen our connection with the community. We’re looking for someone who excels at driving projects from concept to completion, solving complex challenges, and ensuring cross-functional collaboration. If you thrive in a fast-paced, service driven environment and are passionate about delivering impactful results, we’d love to have you no our award-winning team. 

Schedule: Full-time | Monday–Friday

Work Location Status: Fully on-site for the first 30-90 days at the Edwardsville, IL Headquarters. After successful completion of probationary period, position is eligible hybrid or work. 

*Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager.

About the Role

The Card Services Supervisor is responsible for supervision of the daily activities of card operations for debit, credit and gift card products including fraud and disputes. In partnership with the Card Services Manager, this leader is accountable to deliver best in class member satisfaction, create and maintain innovative member experiences that drives increased card growth and utilization, and delivers cost-effectiveness and operational simplifications across all functional areas of the credit and debit card portfolio. 

This position will deliver strong operating results while ensuring compliance with regulatory, legal, and other statutory requirements. Responsible for engaging with product and internal partners to ensure SCU’s card operational functions are monitored and managed to expected service levels established with current card provider.  This includes providing operational support to the Card Services Manager and ensures alignment with the department’s strategic goals.

Why Join Scott Credit Union?

Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth.

Benefits include:

• 11 paid holidays and competitive PTO
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Short-Term Disability, including maternity leave
• Tuition reimbursement program
• “Dress for your day” policy
• Career advancement opportunities
• Supportive, team-oriented culture

What You’ll Do

• Provide day-to-day supervision and management of card operations including the maintenance of card issuance, disputes, billing, and reporting.
• Partner with vendors to effectively address operational business requirements and ensure vendors meet service level objectives.
• Partner with Risk Management, Compliance, and card provider on fraud monitoring and reporting and contributes to new and revised rules for fraud prevention. 
• Ensure compliance and regulatory requirements are met. Review operating practices and procedures, implement processes to increase service quality, reduce risk and establish or improve internal controls. 
• Develops and maintains operational dashboards and metric recommendations in support of analyzing and evaluating operational performance. 

What You Bring

• High school diploma or equivalent.
• Minimum three years’ experience working with debit and credit cards in a cards department or similar experience.
• Minimum two years’ managing or supervising experience. 
• Experience with state and federal debit and credit card rules and regulations.
• Personal computer experience to include Microsoft Windows Applications.

Is This You?

• You’re energized by creating meaningful connections and delivering strategic solutions
• You stay focused under pressure and prioritize precision in your work
• You take initiative, own your projects, and consistently aim for high-quality results
• You’re looking to build a long-term career where your skills can grow and evolves

Our Commitment

At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees.

Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview.