- Professional
- Oficina en Erie
Description
Primary Purpose:
Lead the branch rental team which included; Rental Coordinators, Dispatcher, Truck Drivers and warehouse personnel to provide outstanding customer service. Act as the dispatcher based On branch rental volume,
Essential Functions:
- Customer Satisfaction- ensure your team is exhibiting Admar’s standard’s for customer service through observation, and coach team members when necessary
- Supervise and assist Rental Coordinators answering rental calls and quoting rates. Act as QA/QC control for all documentation and processes the rental team is responsible for
- Monitor, understand and report rate exceptions.
- Communicate with salesman to coordinate on-time deliveries via Rental Coordinators and Dispatcher
- Supervise Dispatcher in planning delivery and pick up routes to efficiently utilize resources
- Monitor equipment availability, be proactive in sourcing equipment form other branches, or from customers that are past due ion pick up
- Coordinate rental repair priorities with Service Manager for emergency rentals
- Monitor delivery vehicles for legal and safety requirements
- Control costs of re-rentals and 3rd party hauling
- Training new Rental Coordinators and assisting existing Rental Coordinators in keeping up to date on product knowledge
- Monitor paperwork is processed daily such as, but not limited to; Cycle bills and cash payments, pick up dates, rate exception report, open PO’s etc
- Performs other duties as assigned
Skills:
- Confidentiality
- Comfortable in a fast paced environment
- Strong verbal and written communication skills with management, employees and customers
- Strong understanding of MS Office
- Strong math skills. Must be able to understand and calculate percentages, perform multiplication
- Exceptional phone skills
- Willingness to lead others, set expectations and help team members maintain the correct level of urgency, professionalism and collaboration
- Ability and willingness to learn new skills
- Capable of handling multiple tasks efficiently /organizational skills
- Highly competent computer skills including Microsoft Office
Experience/Education:
- Degree from an accredited 4 year college or university
- Verifiable work history of progressive responsibility
- Verifiable references
- Preference given to those have the ability to relocate within the northeaster US
- 2-5 years experience in Supervision
- 2-5 years experience as a Rental Coordinator – preference given to those with rental industry experience
- Combination of experience and education can be substituted for the 4 year degree requirement
Physical Demands:
- While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
- The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.
