Technical Support Administrator - Gloucester, UK (Gloucester (GBR), Gloucestershire, GB - United Kingdom) en Arjo

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Technical Support Administrator
Location: Barnwood Point Business Park
Job type: Full Time, Permanent
Hours: 37 hours per week, Monday to Friday

The impact you will have:

Join our dynamic team dedicated to supporting our customers, including the NHS, long-term care facilities and private individuals, by ensuring their medical equipment is maintained and serviced as required. Working in the Service division, the Technical Support Administrator is responsible for proving support to the wider Technical Team ensuring both internal and external technical enquiries and orders are dealt with efficiently and effectively.

If you are a hardworking, detail-oriented individual with a passion for customer service and a desire to work in a supportive and dynamic environment, we would love to hear from you.

Key Duties and Responsibilities:

To support the Technical Support Team and related administration functions by:

• Deliver effective customer service by resolving queries, addressing technical issues, and managing repair-related concerns to promote customer satisfaction and retention.
• Provide advice on spare part requirements, including accurate identification of part numbers and offering technical guidance.
• Offer comprehensive technical assistance on all product lines to internal stakeholders.
• Support the spares department by preparing quotations and processing customer orders efficiently.
• Manage and respond to incoming communications from the technical mailbox in a timely and accurate manner.
• Maintain and monitor IW66 tasks, ensuring minimal backlog and timely completion of outstanding actions.
• Handle telephone enquiries professionally, ensuring prompt and effective resolution of customer concerns.

About You:

If you are a hardworking, detail-oriented individual with a desire to work in a supportive and dynamic environment, we would love to hear from you.

This is a busy, fast-faced role so it is essential that you have strong administrative skills and that you are highly organised with the ability to prioritise your work effectively to meet deadlines.

You will also be required to demonstrate that you have excellent communication and customer service skills to enable you to provide the exemplary level of service we strive to offer.  Your personality, enthusiasm, and positivity are essential for us to build long term relationships with our customers.

Excellent MS Office skills including Excel, Word and Outlook are essential, a knowledge of SAP would be particularly desirable.

What We Offer In Return:

• Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
• Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
• Holiday buy and sell scheme
• Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Arjo is proud to be Disability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to the Armed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of the Mental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as a Great Place to Work for 2025, reflecting our commitment to creating a positive and rewarding workplace for all.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com