SRC FRONT DESK CLERK en Powderhorn Mountain Resort

JOB DESCRIPTION

JOB  TITLE:                         SKI/RIDE CENTER DESK CLERK

DEPARTMENT:                  SKI SCHOOL

REPORTS TO:                     SKI SCHOOL MANAGER 

CLASSIFICATION:            PART-TIME/HOURLY/SEASONAL

POSITION SUMMARY:

Utilize strong customer service and organizational skills to efficiently register ski and snowboard lessons with a positive and helpful attitude.  Register daily lesson assignments for all instructors.

ESSENTIAL FUNCTIONS:

Answer phone calls and CLC inquiries.

Greet guests at the desk or by phone and offer personable assistance by clearly explaining lesson information, options, and prices.

Complete registration process according to established procedures.

Maintain a positive and helpful attitude toward all guests.

Complete all other Daily Duties as described below.

Other duties as assigned by Management within the Ski & Ride Department. 

OTHER FUNCTIONS:

Process billing for Powdercat’s program.

Maintain daily logs.

Responsible for all daily lessons and monetary transactions.   

CUSTOMER SERVICE/GUEST RELATIONS:

This is a key public interaction position within the company.   Employee must present self, coworkers, and the company in a positive light at all times.  Must know and be able to articulate all facets of the company and also possess a positive, enthusiastic and cooperative attitude.  

Creating a safe and friendly atmosphere for children and parents is a priority, as well as ensuring each guest has a positive and enjoyable experience.

QUALIFICATIONS:

Must be a people-person who interacts well and patiently with children and adults.

Must be able to assist guests with questions about resort services.

Must be a strong team player.

Must possess excellent Guest Service qualities.

Must be personable, flexible, patient and understanding.

Must have the ability and desire to develop and maintain strong guest relations.

Skills

Ability to multi-task    

            Computer knowledge

Education/Certification

High school diploma or GED

Experience      

Will train

DAILY DUTIES:

Cash bag pick-up.

Retrieve phone messages and return calls promptly.

Use computer to sell lessons and balance daily transactions.

Serve snacks and lunch to children when no attendant is available.

Sweep, mop, vacuum, and keep CLC area organized.

Responsible for daily preparations including reservations, child lockers, bibs and name tags.

File and organize all paperwork.

Bring skis inside (not hung up) at end of day.   

WORKING CONDITIONS:

Work in an indoor, busy public setting.

Must be able to stand for long periods of time.                                  

PHYSICAL REQUIREMENTS:

Minimal physical exertion.

Ability to sit for extended periods of time.

ATTENDANCE:

Must be willing to work during peak times such as holidays, weekend and school vacations.                                 

ACKNOWLEDGEMENT:

I acknowledge I have reviewed the content of this job description and understand that if I have any physical limitations or require any reasonable accommodations in order to perform my job, I must immediately inform Human Resources and my supervisor.   This job description is not intended to be an exhaustive list of all the duties, responsibilities, or qualifications associated with the job.  

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Employee Signature                                                    Date

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Printed Name

Job descriptions are not intended as and do not create employment contracts.  Powderhorn Resort maintains its status as an at-will employer.  Employees may be terminated for any reason not prohibited by law.