Technology Support Specialist en Lakes Country Application Consortium

Summary:  Provide technical support for students and staff within a school building. This position ensures reliable access to district-supported hardware, software, and network resources that support both instruction and operations.


Responsibilities:

1. Technical Support

• Serve as the primary technical support contact for staff and students.
• Troubleshoot hardware, software, and connectivity issues.
• Provide escalation support to district System Administrators for wired and wireless network issues.

2. Technology Installation & Maintenance      

• Install, configure, and maintain computers, peripherals, and applications.
• Direct summer workers with installations, upgrades, and replacements.
• Ensure timely updates and replacements of devices and software.

• Assist with piloting new technology programs and provide feedback for adoption or discontinuation.
• Collaborate with Library Media Specialists, Technology Coaches, and administrators to promote effective use of technology.
• Support building compliance with the Responsible Use Policy (RUP).

   

• Participate in building technology committee discussions.
• Provide input on building technology needs and recommend upgrades.
• Perform other related duties as assigned.

• Education: Associate degree in information technology or related field, or equivalent experience.
• Experience: Computer hardware, software, peripherals, and troubleshooting; configuring and maintaining networked computers.
• Ability: Communicate effectively (oral and written); work independently and manage multiple priorities; establish and maintain effective working relationships with staff and students; remain calm and effective in stressful situations or with frequent interruptions.
• Knowledge: Windows operating systems, Chrome OS, iOS; district-supported applications; general computer operations and support practices.

• Education: Additional technical certifications or coursework related to information technology.
• Experience: Providing technical support in a K–12 school environment; supporting educational technology tools and curriculum resources.
• Ability: Support and train staff in effective technology use; adapt to rapidly changing technologies.
• Knowledge: Educational applications, digital learning platforms, and responsible use policies in K–12 environments.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application Procedures