Patient Services Representative en ORTHOPAEDIC ASSOCIATES OF WISCONSIN

Description

Work Where There is a Difference—Excellence in Patient Care at Every Level

For over 40 years, Orthopaedic Associates of Wisconsin (OAW) has been the state’s premier orthopedic practice, delivering exceptional care through innovation and expertise. Our team includes highly skilled orthopedic surgeons and dedicated health professionals—all working together at the forefront of surgical advancements, rehabilitation, and patient education. We believe that investing in our staff leads to better patient outcomes. At OAW, there is a difference.

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Summary of Role

The Patient Services Representative (PSR) is responsible for greeting and assisting patients and visitors, ensuring a welcoming and efficient experience in the orthopedic clinic. The PSR provides clear instructions, manages scheduling, and serves as a vital link between patients and the orthopedic care team to support seamless communication and high-quality care.

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Key Responsibilities

• Greets and checks in patients arriving for their appointments
• Collects patient responsibility as identified in the pre-registration process
• Verifies and/or updates patient demographic and insurance information if changes or additions have occurred
• Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner
• Performs visit closure, including checking out patients and scheduling future visits as needed
• Maintains work area and lobby in neat and orderly manner
• Maintains a comprehensive awareness of all insurance company updates including Federal and State guidelines.
• Meets productivity goals assigned by the Billing Manager.
• Completes special projects as assigned.

An individual in this position must be able to perform the essential duties and responsibilities listed above successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

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Your Skills and Experience

Requirements

• High School Diploma or equivalent
• Minimum of 2 years’ experience in medical reception
• Strong oral and written communication
• Pleasant and professional demeanor when interacting with patients
• Ability to handle sensitive and confidential information according to internal policies
• Ability to problem solve in a high stress, face paced work environment
• Experience with Microsoft Office Suite

Preferred

• Knowledge of EPIC

Work Environment

Shifts are Monday - Friday between 8:30 AM – 5:00 PM. This position will report to the OAW Clinic locations.

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Your Next Career Move Starts Here!

Apply now and join a highly respected orthopedic practice where your skills make a difference.

Equal Employment Opportunity

OAW provides equal employment opportunity to all applicants and employees. OAW disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.