Central Permitting Technician en Alamance County Government, NC

About the Department

Employees within this position works under general supervision with the primary responsibility of serving the public by expediting the building permit process in providing technical and clerical assistance.

Position Duties

Responsibilities may include, but are not limited to the following:

• Acts as the first point of contact for customers inquiring about and submitting building related permits. 
• Provides information to applicants, assists customers with permit applications, government forms and other documents; answers phones and responds to requests for information. 
• Reviews and issues residential and commercial building permit applications
• Assists with educating the public on the contractor portal for scheduling all inspections related to active projects. 
• Accepts and processes payment for permits and fines. 
• Attends workshops, meetings and programs as offered and available.
• Carries out a continuous effort to improve operations, work processes, and works cooperatively and jointly to provide continuous improvement and customer-driven service.
• Will be expected to perform other assignments and projects as needed and trained to support the Inspections Department.

Minimum Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly. 
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Autonomy – Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word. 
• Communication, Written - Ability to communicate in writing clearly and concisely. 
• Customer-Oriented - Ability to take care of the customers' needs while following company procedures. 
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. 
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Judgment – Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasker – Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. 
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded – Creating a safe work environment; managing risks; reducing exposure liabilities.   
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Other Qualifications

Education & Experience:  High school diploma or G.E.D equivalent is required. Prior central permitting experience is preferred. 

.Computer Skills:  Must have a basic to intermediate functional knowledge of computers. Experience with the internet, email, Microsoft Word, preferred. 

License/Credentials/Requirement: Preference given to Notary Public certified individuals. 

PHYSICAL DEMANDS: 

N (Not Applicable) Activity is not applicable to this position. 

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) 

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) 

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)  

Physical Demands: 

Stand      F 

Walk       O 

Sit            F 

Manually Manipulate          F 

Reach Outward                   O 

Reach Above Shoulder      O 

Climb       O 

Crawl       N 

Squat or Kneel    O 

Bend       O 

Talk/Hear      C See          C 

Taste/Smell             N   

Lift/Carry:10 lbs. or less     C         11-20 lbs.            F           21-50 lbs.            O          51-100 lbs.          O       Over 100 lbs.       N  

Push/Pull10 lbs. or less     C 11-25 lbs.             F 26-40 lbs.            O 41-100 lbs.          O   

Other Physical Requirements  •Vision (Near, Distance, Peripheral)    

WORK ENVIRONMENT  Office environment