Production Coordinator en TerraFirma Foundation Systems
TerraFirma Foundation Systems · Portland, Estados Unidos De América · Onsite
- Professional
- Oficina en Portland
In this role, you will perform a variety of customer service tasks to ensure the highest quality customer experience. You will serve as the single point of contact for all customer interactions post-consultation appointment including inbound/outbound calls, facilitating scheduling, confirming installations, customer escalations and following up with customers on a variety of issues. Facilitates all customer related interdepartmental communication.
CORE RESPONSIBILITIES
- Ensure customers have a remarkable experience with our company.
- Ensure that all customer communication, written and oral, is accurate and appropriate prior to dissemination to the customer. Includes customer communication, contracts, and change orders.
- Serve as the single point of contact for customers, including answering questions, scheduling, and confirming installations, providing pre-installation information, assuring quality, solving problems, etc.
- Maintain a proactive approach of learning and training in exceptional customer service including relationship management, follow-up training, product review and knowledge assessment with the various departmental managers.
- Work with the production and logistics departments to ensure successful installations, including accurate and timely communication about job details, collecting payments, preparing any special needs of an installation, etc.
- Facilitate scheduling of post project punch work, call backs, and warranty transfers.
- Participate in weekly team meetings and verify that task tracking (AR, unscheduled backlog, confirmations, future dates, etc.) is accurate and up to date.
EXPERIENCE & EDUCATION REQUIREMENTS
- High school diploma or GED preferred and 3+ years of experience in construction trades and customer service OR a combination of education and experience that illustrates a proven track record in these areas.
- Skill in operating a personal computer and programs.
- Skill in verbal and written communication.
- Ability to handle a variety of tasks through effective prioritization.
- Ability to perform accurate data entry.
CORE VALUES: AT TERRAFIRMA, OUR VALUES ARE IMPORTANT, WE DON’T JUST TALK ABOUT THEM, WE LIVE THEM. WE ARE LOOKING FOR PEOPLE WHO SHARE OUR VALUES OF FAMILY, INTEGRITY, RESILIENCE, AND MASTERY.
WHAT WE OFFER
We are a family-oriented company and offer competitive pay and benefits to our employees. Benefits include:
- PTO + 7 paid holidays annually
- 401K
- Medical, Dental, Vision Plans
- Life Insurance
- AD&D Insurance
- ST & LT Disability
