Teller I en Central Bank

Description

POSITION SUMMARY

The Teller I is responsible for delivering exceptional customer service by efficiently processing financial transactions and maintaining compliance with all Bank policies and procedures. This role contributes to customer experience by providing prompt, accurate, and courteous service while identifying opportunities to refer customers to appropriate banking products or services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Transaction Processing & Customer Service

• Portray a positive company image through professional and friendly customer interactions
• Listen actively to customer inquiries to determine appropriate service actions
• Refer customer questions regarding products or services to the appropriate team member
• Accurately process a variety of customer transactions, issuing receipts and maintaining detailed records
• Cash checks and pay out funds after verifying signatures, balances, and other account information
• Maintain daily balancing of cash drawer using counting machines or manual verification

Cash Handling & Operational Support

• Receive and count daily inventories of cash and drafts; order cash as needed to meet branch demand
• Monitor vault and ATM balances to ensure accuracy and security
• Perform special customer services in accordance with Bank policies
• Process deposits and contributions, including term deposits, IRAs, night deposits, and automated teller transactions
• Count, verify, and post armored car deposits
• Identify and resolve discrepancies or errors in transactions or accounts
• Arrange currency and coin in drawers according to denomination
• Compose and mail customer correspondence regarding account discrepancies and unpaid items

Sales & Referrals

• Explain and promote Bank products and services tailored to individual customer needs
• Identify opportunities to refer customers for additional financial services and products

ADDITIONAL RESPONSIBLITIES

• Perform other related duties and responsibilities as assigned by management.

Requirements

EDUCATION & EXPERIENCE

• High School Diploma or equivalency preferred
• Minimum of one (1) year of experience in customer service/cash handling 

Central Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We do not offer employment-based sponsorship for U.S. work authorization or citizenship. Applicants must be authorized to work in the U.S. without current or future sponsorship needs.