Banking Services Officer en Delivery Practices

About the role: Full time, permanent, hybrid role- based out of the Toowoomba head office

Are you passionate about delivering exceptional and tailored customer service while driving continuous improvement? Do you thrive in a fast-paced environment where your expertise makes a real difference? Are you a natural problem solver- looking to find the best solution possible every time? If so, People First Bank’s Banking Services team wants to hear from you!

As a Banking Services Officer, you will provide subject matter expertise and support to both internal teams and external customers, ensuring professional and efficient service delivery. Our Banking Services team play a critical role in business operations behind these scenes. You’ll play an active role in continuous improvement initiatives, helping to shape better processes.

Your responsibilities will include:

• Providing expert support for all banking deposit products, services and transaction inquiries across multiple teams
• Assisting external customers, government bodies, and third parties with requests and maintaining compliance with separation of duties
• Managing Deceased Estate processing and reviewing Power of Attorney and Administration documentation
• Serving as the subject matter expert on Non-Personal entities and related documentation
• Completing monthly, quarterly, and annual regulatory reporting accurately and on time
• Ensuring strict adherence to People First Bank’s risk appetite and compliance policies

About you:

You are a dedicated and proactive professional who takes pride in delivering exceptional customer service and expert support. You love continuous development and are always looking at expanding your knowledge and understanding of the complex matters you deal with every day. 

You have a strong attention to detail and a thorough understanding of banking products, policies and compliance requirements- or, are looking to leverage your existing skillset from another industry into the world of banking. In this ever-changing space, your adaptability and keenness to continually learn and develop will support your success in this dynamic role.

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Supportive and engaging team culture
• Comprehensive training upon commencement in the role
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank: 

 In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. 

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.


Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by EOD Thursday 16^th October 2025. 

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.