Enrollment Specialist (Temporary) en Hively

The OpportunityThe Enrollment and Administrative Support Specialist will assist individuals and families with enrolling in Covered California (CA) health plans during the 2025 - 2026 Open Enrollment period, and with providing ongoing enrollment and administrative support. In this role, they will be responsible for providing information on health insurance plans, coverage options, premiums, and health coverage benefits; and inputting accurate individual and family information for determining eligibility for tax credits and subsidies. Beyond Covered CA enrollment duties, they may also qualify leads for other Hively programs via telephone and email follow-up, support our CalFresh application assistance program, and provide backup front desk support for our Family Resource Centers, located in Pleasanton and Oakland.This is a temporary role, starting immediately until February 2026.



What you'll be doing:

Assist individuals and families with the Covered CA enrollment process, both during the Open Enrollment period (Nov through January) and the ongoing Special Enrollment period

Provide detailed information on various health insurance plans and coverage options

Explain premiums, health coverage benefits, and eligibility for tax credits and subsidies

Input accurate personal and family information into the enrollment system

Make outbound calls to prospective enrollees for Covered CA and other Hively programs

Email prospective enrollments to qualify leads

Log lead qualification efforts and hand warm leads off to the appropriate Hively staff for follow-up assistance

Assist individuals and families with the CalFresh application process

Provide backup front desk support for Hively’s Family Resource Centers in Pleasanton and Oakland 

Work in-person at the Hively Pleasanton office 3 days a week, and at the Hively Oakland office 2 days a week. 

Staff tabling and community outreach events as needed (estimated 2-4x/month)

Contribute to the team effort during the Open Enrollment period (ASAP to February 13, 2026)

What you should bring:

Bilingual in Spanish, Chinese, Hindi or Punjabi preferred, in addition to English

Ability to articulate health care terminology

Strong attention to detail, ensuring accuracy in all enrollment processes and documentation

Genuine interest in assisting individuals and families, demonstrating empathy and patience throughout the enrollment journey

Ability to define problems, collect data, establish facts, and draw valid conclusions

Experience using Microsoft Office software and Google Suite

Ability to communicate effectively both orally and in writing; bring a friendly and professional demeanor

Ability to accurately and clearly communicate an overview of Hively’s programs at community events

Basic math skills

Strong organizational skills

Ability to appear for work on time

Ability to follow directions

Ability to understand and follow posted work rules and procedures

Preferred Knowledge, Skills and Abilities:

BA/BS with major coursework in public health or related field

Previous experience in healthcare enrollment or customer service

Physical Requirements:

Ability to sit at a desk, conference table, or in meeting rooms of various configurations for extended amounts of time

Manual dexterity to use a telephone and computer

Facility to hear and understand speech at normal room levels, and to hear and understand speech on the telephone

Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone 

Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments 

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