IT Systems Support Specialist en Serv-u-success
Serv-u-success · Grandville, Estados Unidos De América · Hybrid
- Professional
- Oficina en Grandville
Starting at $20/hr, up to $25/hr (based on experience)
Full-Time, Day Shift: 5:30am - 3:30pm - 10 hour shift
Schedule: Friday, Saturday, Sunday, and Monday
Training will be Monday through Friday for the first few weeks
The IT Systems Support Specialist is a frontline technology professional who ensures the reliability and accuracy of Serv-U-Success’ enterprise systems. This role is pivotal in maintaining smooth order processing, data integrity, and operational continuity by monitoring, troubleshooting, and supporting Microsoft Dynamics 365 ERP (including Advanced Warehousing), EDI transactions, and related systems. The Specialist collaborates across IT, Operations, Supply Chain, and Training to resolve issues, improve workflows, and empower team members to use systems effectively. In addition, the role provides end-user hardware/software support, oversees Dell repairs/returns, and assists with IT projects and implementations.
This position supports daily order flows, including Supplier Direct Delivery (Witron), B2B, Supply Chain special orders, force outs, and Service item orders while ensuring system accuracy and business alignment. A key part of the role is bridging enterprise technology with user needs, providing responsive support, and driving improvements that directly impact customer satisfaction and operational efficiency. The IT Systems Support Specialist works in a 7-day coverage model (including early mornings and weekends) and may operate under a 4x10 rotation schedule to maximize communication and coverage across the team.
Starting at $20/hr, up to $25/hr (based on experience)Full-Time, Day Shift: 5:30am - 3:30pm - 10 hour shiftSchedule: Friday, Saturday, Sunday, and MondayTraining will be Monday through Friday for the first few weeksThe IT Systems Support Specialist is a frontline technology professional who ensures the reliability and accuracy of Serv-U-Success’ enterprise systems. This role is pivotal in maintaining smooth order processing, data integrity, and operational continuity by monitoring, troubleshooting, and supporting Microsoft Dynamics 365 ERP (including Advanced Warehousing), EDI transactions, and related systems. The Specialist collaborates across IT, Operations, Supply Chain, and Training to resolve issues, improve workflows, and empower team members to use systems effectively. In addition, the role provides end-user hardware/software support, oversees Dell repairs/returns, and assists with IT projects and implementations. This position supports daily order flows, including Supplier Direct Delivery (Witron), B2B, Supply Chain special orders, force outs, and Service item orders while ensuring system accuracy and business alignment. A key part of the role is bridging enterprise technology with user needs, providing responsive support, and driving improvements that directly impact customer satisfaction and operational efficiency. The IT Systems Support Specialist works in a 7-day coverage model (including early mornings and weekends) and may operate under a 4x10 rotation schedule to maximize communication and coverage across the team.
Essential Duties and Responsibilities:
Primary Responsibilities:
Secondary Responsibilities:
Desired Education, Skills & Experience:
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Our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.
We show our Values in everything we do:
- Passion – We energize, engage, and inspire others because we love what we do and how we do it.
- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.
- Innovation – We are relentlessly curious and determined to find a better way of doing things together.
- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.
- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.
At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.
In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.
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