Help Desk Technician - Junior Level en Radiant Digital

At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.

We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.

Job Title: Help Desk Technician - Junior Level

Location: Miami Beach, FL

Duration: Long term

Job Description:

Seeking a highly qualified, onsite Help Desk Technician to join its IT Department on a contracted basis. This professional will work alongside the existing full-time Help Desk team to support ongoing technical initiatives and provide frontline IT support to users across departments.

Key Responsibilities:

• Provide technical assistance to end users in person, over the phone, and via remote tools.
• Troubleshoot and resolve hardware, software, and network issues.
• Support users with applications such as email, word processing, operating systems, and printing.
• Install, configure, and maintain desktops, laptops, and peripheral equipment.
• Log and track service requests using the City’s ticketing system.
• Escalate unresolved issues to appropriate internal teams when needed.
• Document procedures, issues, and resolutions accurately.