Manager, Internal IT en Lightedge

LightEdge is seeking a highly skilled and motivated Manager, Internal IT to lead and oversee our internal IT operations. In this leadership role, you will manage a team of IT professionals while ensuring the smooth functioning of LightEdge’s internal systems, network infrastructure, and employee technology needs. You will drive strategic IT initiatives, enhance system performance, and improve overall efficiency, all while mentoring and developing your team to ensure their success.As the Manager of Internal IT, you will be responsible for overseeing the daily operations of the internal IT team, managing technical support services, and ensuring that our internal IT infrastructure aligns with the company’s goals and regulatory requirements. This role requires both strong technical expertise and leadership capabilities to foster collaboration, innovation, and continuous improvement within the team.

Responsibilities

Lead, mentor, and develop a team of 2-3 IT professionals, ensuring high performance and professional growth.

Set clear expectations, manage workload, and prioritize tasks to meet organizational IT needs.

Oversee daily IT operations, including helpdesk support, system performance, and infrastructure management.

Administer Office 365, manage Webroot antivirus, and ensure timely patching and upgrades for internal systems.

Manage IT assets and ensure effective lifecycle management of employee equipment, software, and licenses.

Leverage ServiceNow ITSM (or similar ITSM platforms) to track incidents, requests, and changes for improved efficiency.

Ensure robust security practices, including IAM management, system patching, and compliance with industry regulations.

Lead internal security audits, monitor vulnerabilities, and implement necessary improvements.

Drive IT process improvements, optimize workflows, and implement system upgrades to enhance operational efficiency.

Collaborate with cross-functional teams to align IT solutions with business needs and strategic goals.

Utilize data-driven decision-making to measure helpdesk performance, analyze trends, and proactively improve service delivery.

Maintain accurate documentation of IT systems, processes, and compliance reports.

Provide regular performance reports on system uptime, security, and IT projects to senior management.

Education and Experience

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

5+ years of experience in IT support, systems administration, or IT operations, with at least 2 years in a leadership or management role.

In-depth knowledge of IT infrastructure, server management, network operations, and cloud technologies.

Strong experience with Office 365 administration, patch management, and endpoint security.

Familiarity with ServiceNow ITSM (or similar ITSM tools) for incident and change management.

Proven ability to manage and develop a team, fostering a collaborative and high-performing environment.

Excellent troubleshooting, problem-solving, and technical support skills.

Familiarity with ITIL or other IT service management frameworks.

Experience with Identity and Access Management (IAM) solutions and role-based access control (RBAC).

Experience leading IT compliance audits and ensuring systems meet regulatory and industry standards.

Strong project management skills with experience leading cross-functional teams and delivering IT projects.

Demonstrated ability to use metrics, reporting, and analytics to guide IT strategy and service improvement.

 

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