Technical Support Coordinator en undefined

Raycap, Inc. is looking for a Technical Support Coordinator to join our team! This is a full-time in-office position which focuses on providing quality service and troubleshooting support to our customers and contractors.

Job Responsibilities 

• Communicate directly with customers and contractors supporting inquiries into product details/troubleshoots/installation inquiries.
• Maintain accurate records of interactions with contacts, including initial problems, findings during troubleshoot and resolutions.
• Utilize tools to research and educate self and customers concerning products offered.
• Coordinate with internal departments and use best judgement to resolve problems and provide effective solutions to customers both internal and external.
• Exercise discretion when discussing proprietary products with third parties.

Job Requirements 

• Associates degree in technical discipline; or equivalent 2+ years of related experience preferred
• Excellent verbal communication, writing, and telephone manner
• Ability to work independently and manage a high volume of calls
• Strong analytical skills to effectively work through problems, questions or concerns successfully
• Proficiency in Microsoft Office applications

Why Choose Us? 

Raycap, Inc. has decades of experience creating products that protect and support the world’s most valuable assets from power and lightning surges. We focus on 5 Core Values of Customer Focus, Talent, Excellence, Innovation and Integrity, and those values show in everything we do. We also believe it is very important to invest in our employees, and we are proud to offer:

• A very competitive benefit package
• Paid Time Off
• 10 company paid holidays
• Tuition Reimbursement
• A generous 401(k) employer contribution

We are conveniently located in Post Falls, ID. just minutes from both Coeur d’Alene and Spokane!

Raycap is an Equal Opportunity / Affirmative Action Employer. All qualified applicants receive consideration for employment without regard to age, disability, race, color, national origin, sex, marital status, sexual orientation, religion, gender identity, creed, veteran or military status, or other protected status. We participate in E-verify for all employment verifications.

Drug-free workplace.