Customer Care/Dealer Support Representative en Kent Outdoors
Kent Outdoors · Snoqualmie, Estados Unidos De América · Onsite
- Professional
- Oficina en Snoqualmie
For over 50 years KENT OUTDOORS has been the ultimate destination for outdoor enthusiasts, offering a curated collection of industry-leading brands driven by the pure pursuit of adventure.
KENT Outdoors is a collection of brands all obsessively focused on building the most innovative and reliable equipment for use in our most revered natural playgrounds. We relentlessly dream, build, and offer products that empower the very best days outside. We’re a collection of outdoor fanatics, product geeks, marketing mavens, and entrepreneurs all focused on pushing through boundaries, both on land, and in the water.
Holding true to our roots while evolving for the future, the family of KENT brands today includes Absolute Outdoors, Arctic Shield, Aquaglide, Arbor Snowboards, Barefoot International, BOTE, Connelly, FatSac, Freedom Foil, Full Throttle, HO Sports, Hyperlite, KENT, Liquid Force, Margaritaville, O’Brien, and Onyx.
This role is based in Snoqualmie, WA and supporting Connelly Skis! The same passion that drove the company in 1965 is still the same energy that drives it today. Each of our skis are designed in the USA and thoughtfully engineered from 50 years of research and development to produce high-quality water sports products.We aren’t just part of history, we make it. Are you a sports enthusiast? Do you love the water? Do you love talking to customers and sharing your interest? If yes, come be part of the team!!!
Your Impact
We are currently looking for a dynamic Customer Care/Dealer Support Representative to help take our Customer Service department to new heights. This position will work closely with our sales, warranty, production, shipping & administrative departments, to ensure the highest levels of satisfaction to our customers are achieved. In addition, the CCR will be the point of contact for all customers/dealers with questions and concerns. Your responsibilities will include sale generation, managing in bound calls in a high-volume call environment which focuses on superior customer service, providing prompt problem resolution with customer accounts, email/fax order management, and data input into current system.
What You’ll Do
- Take incoming calls and provide sales support to customers/dealers
- Outgoing calls to customers/dealers – Inside Sales
- Sales Order entry, order tracking, order returns, and general administration & reporting
- Provide excellent follow up with customers/dealers through either phone, email, and/or fax in a timely manner
- Provide clear explanations & instructions in a manner that is understandable.
- Ability to problem solve
What You’ve Accomplished
- 1-2 years of Customer Service Experience
- Outdoor Retail Sales experience preferred
- Upbeat, positive attitude, team player
- Ability to provide EXCEPTIONAL customer service
- Ability to work well in a team environment
- Strong attention to detail & accuracy
- Strong multi-tasking skills
- Working knowledge of MS Office products
- Schedule Flexibility is preferred
- Self-motivated/Independent worker
- Excellent communication/organization skills
- Punctual/Ethical
- High School Diploma or equivalent required
How You Thrive
You go “all out.” You tend to approach everything you do with velocity. From your next exhilarating outdoor adventure to scaling meaningful peaks at work, you act with speed, direction, ethics, and forethought. Your efficiency is rooted in the knowledge that resources are not infinite. You are goal-oriented and focused on outcomes. When you see a challenge or obstacle to overcome, you jump in collaboratively to find a solution; team achievements should be celebrated more than individual performance. You are compelled to share your perspective because it is rooted in experience and synthesis thinking - you know that healthy debate yields better decisions. You are humble despite your impressive past accomplishments. Your communication style is honest and forthright, yet empathetic, with everyone.
KENT Outdoors is proud to be an Equal Opportunity Employer.
