Visitor Services Assistant en City of Norfolk, VA

About the Department

The Slover invites applications for a part-time Visitor Services Assistant position in its Visitor Services division. This position helps ensure The Slover serves as a vital and dynamic “lighthouse” of community lifelong learning, civic engagement, and leading-edge technology available to all citizens of the region. Success in this position draws on the incumbent’s competencies in advocating an inclusive and diverse library environment, nurturing safe and accessible library spaces, embracing innovative processes and technologies that enhance operations, collaborating with senior leadership and community partners on holistic strategic planning initiatives, and practicing sustainable resources management within available means.
 
This position services Slover’s spaces and resources for revenue-generating events as well as for meetings, exhibitions, tours, and special engagements.

Position Duties

Essential functions include but are not limited to:
 

• Facilitate event scheduling by checking for available spaces and requesting dates to be placed on hold. Prepare and distribute rental packages and policies with rates and venue information.
• Provide customer service support by responding to customer inquiries, feedback, and problems. Resolve problems or complaints from clients and the public in accordance with established policies and procedures. 
• Communicate with clients on facility and equipment setup options and materials needed to achieve desired results. Ensure adherence to requirements, agreements, and contractual obligations. Work closely with the event organizer prior to and during the event to ensure event goals and requests are achieved.
• Assist in executing event space set-up and tear-down as per communicated event time, needs and or requests, i.e., appropriate room layout and audio/visual.
• Provide audio/visual assistance and troubleshooting to patron/clients in event spaces as need be during the event.

Minimum Qualifications

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

• One year experience in customer service or related experience 
• Must be able to communicate effectively orally and in writing.
• Must be able to work with patrons from any demographic, as part of a team, and a flexible schedule.
• Ability to solve problems, make decisions, and handle multiple priorities.
• Familiarity in Microsoft Office Suite and ability to learn new programs.
• Ability to lift and carry 25 pounds.

Other Qualifications