Installation Manager en Quarterhill

Job Summary:

The Installation Manager will be hands on and oversee the installation process of each integrated tolling solution installed per the RFP requirements put forth by the agency/customer. We expect every team member to participate in continuous process improvement activities as part of the team.

Supervisory Responsibilities:

Installation activities will require additional coordination with all sub-contractors and internal muti-functional teams. The installation manager will manage all installation supervisors, subcontractors, ETC technicians assigned for all detailed taskings and coordinate required taskings with other multi-functional teams and required.

People Management

• Installation manager, provide ongoing training for installation supervisors, local staff and assisting with escalations
• Complete all reviews and mentoring of reporting staff

Project Planning:

• Assist with creation of (SOW) scope of work per the RFP utilizing assigned Engineer, Project Manager and Contracts Manager
• Assist with Engineering BOM/Drawing review process providing detailed comments 
• Forecasting installation activity hours to include all subcontractor assigned tasking 
• Detailed tasking schedule creation for installation activities per milestones dates in master schedule 
• Assist with mitigation strategy for roadblocks with PM, Engineering and Director of Field Services 

Project Deployment:

• Daily/Weekly calls with project installation assigned team (software, testing, configuration) 
• Weekly milestone update report to include, chargeable hours, expenditures and delays sent to management – all information to be kept in a master tracker thru completion of project 
• Become Subject Matter Expert on tolling project integration 
• Maintain and improve quality results by following standards and recommending improved policies and procedures 
• Ensure installation project deadlines are maintained 
• All other duties assigned as needed that could non installation activities 

This list of responsibilities might not cover everything you'll end up doing.  

Abilities:

• Ability to manage and motivate staff
• Excellent communication verbal/written
• Attention to detail/quality
• Proficient in engineering design packages
• Ability to understand detailed system workflows
• Understanding business rules per RFP requirements for contract
• Understanding all contract KPI requirements for correct staffing levels to maintain hardware and software operations
• Ability to manage multiple project issues at any given time
• Installation for large-scale 24x7 revenue collection systems

Education and Experience:

•  3 years’ experience in tolling, telecommunication, electronics project installation 

Physical Requirements:

• Must be able to lift up to 35 pounds at times.
• 60-70% travel.

We offer a Total Rewards plan designed with you and your family’s health and wellness in mind that includes: 

• Paid days off (i.e. vacation, sick days, bereavement leave) 
• Health and Dental plans 
• Retirement plans 
• Employee and Family Assistance Program (EFAP) 
• Employee referral program 

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.  

We appreciate all responses and will acknowledge only those being considered for an interview. 

We respectfully request no calls or unsolicited resumes from Agencies.