- Junior
- Oficina en Tracy
About the Department
Application Deadline: OCTOBER 15, 2025, OR UNTIL 250 APPLICATIONS HAVE BEEN COLLECTED
Written Exam: OCTOBER 23, 2025
The ideal candidate is a motivated self-starter who is passionate about public service and takes pride in delivering exceptional customer care. They are courteous, professional, and thrive in a team-oriented environment where accuracy, accountability, and attention to detail are essential. With strong communication skills and a positive attitude, they represent the City of Tracy with integrity and respect.
This individual is trainable, adaptable, and eager to learn new systems and procedures. They manage time effectively, prioritize tasks, and support departmental goals with reliability and enthusiasm. Whether assisting residents or processing financial transactions, they approach every task with dedication and a commitment to excellence.
Under general supervision, performs a variety of routine to moderately complex administrative account support duties in the preparation, maintenance, and processing of accounting records and transactions, including accounts receivable, utility billing, permits, and business licensing; and performs related duties, as assigned.
Position Duties
- Assists the public in person, or by phone, fax, or email to answer inquiries related to department records and services; answers inquiries related to the status of accounts including utility billing and business licenses; explains commonly used regulations and procedures; explains the proper use of forms and documents; and distributes or mails informational materials and letters.
- Enters a variety of data into the computer including utility deposits and additional charges for services; enters adjustments and changes as needed.
- Receives customer requests to open and close utility accounts and takes appropriate action in utility billing software system.
- Accepts and processes payments at the front counter, over the phone, and by mail, in cash, by check, or by credit card; makes change as necessary and maintains cash drawer as appropriate; balances payments and posts transactions in the accounting system daily.
- Establishes payment plans for delinquent accounts pursuant to City and department policies and procedures; elevates payment plan requests to supervisor as appropriate and where policy requires supervisory review.
- Receives and records payments for business licenses; forwards necessary paperwork to the appropriate party.
- Receives, opens, time stamps, sorts, and distributes incoming and interdepartmental mail; prepares and distributes outgoing mail.
- Receives financial documents; screens documents for accuracy and adherence to procedural requirements; carries out procedural steps to ensure or authorize payment; posts data to records; checks and balances totals.
- Makes routine contacts with other City departments, other agencies, and members of the general public to discuss financial records and transactions; provides information on records maintained; may prepare routine correspondence; prepares periodic and financial statistical reports.
- Performs other related duties as assigned.
Minimum Qualifications
- Terminology and practices of financial and account document processing and record-keeping, including accounts receivable, utility billing, and business licensing.
- Cash handling procedures.
- Business arithmetic and basic financial and statistical techniques.
- City policies with respect to receiving and processing monetary transactions.
- Record-keeping principles and procedures.
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
- The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Modern equipment and communication tools used for business functions and program, project, and task coordination.
- Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation.
- Perform detailed account and financial office support work accurately and in a timely manner.
- Respond to and effectively prioritize multiple phone calls and other requests for service.
- Compose correspondence and reports independently or from brief instructions.
- Perform cashiering duties.
- Make thorough and accurate arithmetic and financial computations.
- Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
- Establish and maintain a variety of filing, record-keeping, and tracking systems.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
- Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
- Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks.
- Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.