Reception Associate en El Paso County (CO), CO

About the Department

BILINGUAL (ENGLISH/SPANISH) PROFICIENCY STRONGLY PREFERRED DUE TO CLIENT POPULATION NEEDS

As a Reception Associate with El Paso County Public Health, you’ll be the welcoming face—greeting visitors, answering calls, and connecting people to the services they need with professionalism and care. Bilingual fluency in English and Spanish is highly preferred, allowing you to serve our diverse community with clarity and compassion. 

This role is ideal for someone energetic, detail-oriented, and people-focused who thrives on delivering exceptional customer service while handling a variety of tasks, from providing accurate directions and reviewing documents to supporting county events and special projects. Every interaction you have will help build trust, create positive experiences, and contribute to a friendly and efficient environment for all who walk through our doors. 

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This position is responsible for greeting visitors and customers at El Paso County buildings and facilities; provides accurate and detailed directions or instructions based on the assigned area, while providing excellent customer service in all interactions. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Position Duties

• Provide exceptional customer service to visitors and customers, including but not limited to welcoming visitors and helping them access the offices and services they are looking for.
• Answers, screens, and directs incoming calls and takes messages. Greets and assists visitors and clients; provides information and responds to routine questions, complaints, and referrals.
• Acquires and maintains a basic working knowledge of relevant laws, regulations, policies, standards, or procedures; exercises such knowledge to initiate visitor/customer contact and provide in-depth information and/or direction to those seeking to access departmental services.
• Uses judgment to review legal documents as assigned. Provides information regarding County services and any associated required documentation.
• May be required to maintain databases for tracking of information. Maintains files and folders as appropriate. 
• Assists in meeting coordination, including scheduling dates, times, locations, and conference rooms as needed.
• May assist with organizing and promoting El Paso County events.
• Assists with special projects as requested.
• Contributes to team effort by helping to achieve departmental goals.
• Performs other duties as required.

 
Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.
 
Supervision Received: Receives direct supervision. This classification normally performs the duty assignment after receiving detailed instructions as to methods, procedures, and desired end results with little room for deviation. Frequent direction, guidance, and coaching from supervisor is expected.

Minimum Qualifications

Knowledge, Skills & Abilities

• Knowledge of local government services and operations. 
• Must be detail-orientated and ensure accuracy in work. Ability to enter data in applicable databases in a timely and accurate manner. 
• Must be familiar with Microsoft software products.
• Must be energetic, friendly, and outgoing with excellent customer service skills.
• Ability to work with all types of people, including community leaders, County personnel, and visitors. 
• Ability to work independently with minimal supervision; ability to multi-task and utilize problem-solving skills.
• Ability to handle difficult situations and be able to interact successfully with difficult customers.
• Ability to communicate and work effectively with others.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.

Preferred Education & Experience

• Customer service experience. 

Pre-Employment Requirements

• Must pass conditional post offer background investigation and drug screen. 

Other Qualifications

Duties are primarily performed in an office environment. Weekend or evening hours may be required. 
 
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.

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