Network Operations - Network Reliability Engineer Manager en Ghr

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

• Support a team of Network Reliability Engineers (NRE) and Network Operations Engineers, fostering a culture of collaboration, learning, and continuous improvement.
• Act as the NRE / SRE domain expert, enabling teams to adopt and implement reliability standard processes.
• Understand and follow NRE / SRE standard practices, processes, principles, and strategies across the organization.
• Work towards NRE / SRE technology domain expertise, enabling teams to adopt and implement reliability standard processes.
• Partner with engineering, product, and operations teams to align reliability goals with business objectives.
• Support new product design and deployment initiatives to ensure highly available, robust and serviceable products, ensuring the reliability and performance of the BofA network infrastructure.
• Advocate for retrospective and continuous feedback loops to prevent recurrence of issues.
• Identify opportunities to reduce or eliminate toil (ie. manual intervention) through automation of operational workflows and processes to improve overall operational stability.
• Develop, contribute to and adopt tools and automation to improve efficiency in monitoring, alerting, capacity planning, as well as incident, change and problem management.
• Drive multi-functional initiatives to improve operational and engineering efficiency.
• Create and publish technical knowledge articles to support permeate knowledge around troubleshooting procedures, common issues/defects, and to support automation adoption.
• Engage as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations.
• Communicate effectively with Operations, Engineering and Lines of Business to provide clarity into network infrastructure health and incident status.
• Work on user incidents and problems to resolution and provide phenomenal user experience.
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of the platform.
• Support development and maintenance routines of monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
• Participate in 24x7 support and on-call coverage follow the sun model and performs blameless Postmortems (RCAs) as needed.
• Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering.

Required Qualifications:

• 5+ years of relevant work experience.

• Strong analytical and troubleshooting skills in large-scale, mission-critical environments.
• Excellent interpersonal, organizational and communication (written, verbal, and presentation) skills are a must.
• Proficiency with network technologies and protocols (TCP/IP, Layer 2 protocols, BGP, OSPF, MPLS, IS-IS, EVPN, VxLAN etc.)
• Experience with enterprise-class routing, switching, and firewall platforms (Cisco, Fortinet, Arista, Palo Alto, F5, Bluecat, etc.).
• Understanding of Linux & Windows operating systems including shell scripting.
• Experience with coding languages such as Java, JavaScript, Ansible or Python in a CI/CD, DevOps model with knowledge of GIT.
• Experience with network modeling and programming - YANG, NETCONF
• Familiarity with observability tools such as ThousandEyes, Splunk, Prometheus, or Dynatrace
• Experience supporting infrastructure in large Enterprises, ISP, or Cloud providers.
• Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities and an ability to juggle competing priorities and adapt to changes in project scope.

Desired Qualifications:

• Bachelor's degree in computer science or a related field
• Experience working in an agile environment with exposure to Agile tools like Jira.
• Certifications in Networking, Cloud and Coding topics.
• Knowledge of data analytics & visualization, AI-driven automation, and prompt engineering.
• Knowledge of containerization technologies (Docker, Kubernetes) and orchestration tools.
• Knowledge of cloud networking (AWS, Azure, GCP).

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include developing a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, providing feedback and hands on career development, identifying emerging talent, fostering leadership skills, and managing stakeholders.

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$135,900.00 - $220,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Solicitar ahora