AMBUL CARE ADMSTN CRD 2 CX en UCSF Health

Under direct supervision of the Otolaryngology –  (OHNS) Practice Supervisor, the Ambulatory Administrative Coordinator will work independently and have responsbility for providing administrative suppport to the Facial Plastic OHNS practice.  The the Ambulatory Administrative Coordinator functions as primary contact for tertiary new and returning patients requiring ambulatory care at UCSF Health Facial Plastics.  S/he will work closely with the administrative and management teams to support practice operations, complex surgery scheduling, billing and work queue knowledge and advanced care coordination with multiple departments at UCSF.  The Ambulatory Administrative Coordinator serves as a liaision to management to advise on, take lead action on, and provide direction on process improvements initiatives.  S/he provides support to all functions of the administrative teams including oversight of: registering and scheduling patients, checking in and out patients, referral work queue management, authorizations, insurance verification, surgery depot management, OR block time utilization, APeX in-baskets, scanning and filing.  As an Ambulatory Administrative Coordinator, s/he is responsible for addressing and resovling escalated issues of day to day operations in addtion to maintining daily administrative operations and communications relations to the clinic staff, to social workers, physicians and multiple department staff when coordinating advanced care. As a subject-matter expert in patient scheduling and the electronic medical record, the Ambulatory Administrative Coordinator will assist in template building, adjustments, scheduling improvements, and work with support staff and the clinical team to ensure seamless day-to-day clinic operations.  The Ambulatory Administrative Coordinator will participate in performance improvement initiative such as the True North Board, in pulling data for the clinic and in feedback related to staff performance.  The Ambulatory Administrative Coordinator will participate in UCSF’s Ambulatory-wide inititiatives to represent the department and may also present at monthly staff meetings and division meetings with any updates. 

S/he works as a team member with other practice staff and consistently projects a professtional and courteous demeanor.  S/he is a team player who works closely with others and who is flexible in dealing with the changing priorities.  S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.  In addition to providing the day-to-day practice support, the Ambulatory Administrative Coordinator will assist in staff orientation and ongoing training; redistributes work within the OHNS Facial Plastics team as needed; covers for OHNS staff when they are out; helps to supervise and cover other areas of the practice when the Director or supervisor are off-site. 

S/he must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers.  A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment. This position functions in the outpatient clinical settings at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).


The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

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