Operations Section Manager - Treasury Management Account Opening en Comerica Bank
Comerica Bank · Phoenix, Estados Unidos De América · Onsite
- Professional
- Oficina en Phoenix
Position Responsibilities
Leadership and HR Management
- Provide consistent and effective leadership in accordance with HR policies and procedures.
- Provide management direction and support to direct reports and limited indirect resources.
Establish objective goals via the Performance Management Process (PMP). - Monitor non-exempt staff performance against individual performance goals.
- Promote a positive and collaborative working environment.
- Conduct regular one-on-ones with direct reports.
- Ensure non-exempt staff follow area procedures.
- Ensure non-exempt staff are properly cross trained.
- Monitor employee time and attendance.
- Administer corrective action or performance improvement plans as needed.
- Hold career and development plan discussions with all team members.
- Encourage staff certification for Comerica's Sustainability and Diversity programs
- Ensure operational processes consistently meet established service level targets.
- Leverage desktop/management tools (e-Time, Outlook, capacity plans, etc.) to maximize delivery of services at the highest level of quality and efficiency.
- Collaborate with upstream/downstream colleagues to ensure end-to-end processes occur without interruption.
- Oversee the implementation of staff cross-training activities.
- Knowledgeable on disaster recovery and business continuity planning and responses.
- Proactively solve problems that hinder operational performance or negatively impact the customer experience.
- Provide limited scope strategic thinking including recommendations to achieve long-term goals.
- Develop and manage operational procedures to ensure consistent execution of business processes.
- Participate in Projects directly related to business unit.
- Evaluate the effects of project on section procedures and policies.
- Participate in Projects related to other business units which may impact processes and procedures in assigned unit.
- Provide insight for potential risks of expected changes.
- Assist employees in managing through the change process.
- Proactively manage controllable expense line items such as overtime, supplies and vendor fees.
- Evaluate expenses and variances to expenses to make recommendations for solutions.
- Leverage performance management tools (e.g. Capacity Plans) to ensure appropriate staffing levels are maintained, including the use of overtime.
- Knowledgeable in and accountable for process improvement/change management across the unit.
- Obtain satisfactory or better audit ratings.
- Ensure Business Continuity plans are maintained and successfully pass all tests.
- Provide input that is used to identify, evaluate and determine risks and consequences for decisions impacting unit.
- Identify risks associated with tasks/activities and take steps to mitigate effectively.
- Perform periodic self-evaluations to ensure controls are working as designed.
- Ensure compliance with all department, corporate and government procedures, policies, laws and regulations.
- Participate in supplier management activities such as third-party risk reviews, contract review, invoice validation, service level performance and QBRs as directed.
- Own and/or support technology applications including responsibility for user access reviews, application related projects.