Technical Consultant (TC), Strategy & Research Services en Qualtrics
Qualtrics · Sydney, Australia · Hybrid
- Professional
- Oficina en Sydney
Why We Have This Role
How You’ll Find Success
- Support the Strategy and Research (STaR) process from project implementation through final deliverables.
- Coordinate timelines, communications, and manage expectations of clients and vendors, and internal teams.
- Work on multiple projects concurrently, at various stages of development, with a natural aptitude for organization.
- Consistently deliver flawless results and earn your place as a trusted advisor to clients.
- Become proficient in use of the Qualtrics software.
- Exhibit a track record of delivering exceptional client experiences.
How You’ll Grow
- Gaining experience managing your portfolio of accounts with a high degree of autonomy.
- Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization.
- Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth.
- Gaining exposure to the latest thought leadership in the XM industry.
Things You’ll Do
- Your primary function is to serve as a technical implementation expert and deliver error-free solutions across accounts.
- You will own projects and workstreams with guidance, coordinating multiple tasks and managing execution to meet deadlines within your workstream:
- Technical Implementation & Product Expertise (L3 Focus):
- Serve as the Lead TC on standard / small projects/implementations. This includes leading the technical execution on approximately 10-12 Implementations annually, including a range of Jumpstart and less complex Tailored programs.
- Configure/build product components, demonstrating a thorough knowledge of technical infrastructure and data flow.
- Perform advanced technical setup on client surveys, including setting up complex survey logic, creating quotas, and testing the survey with vendor partners.
- Set up and test survey fieldwork parameters in the Qualtrics platform, including complex logic and quota management.
- Ensure that survey programming and quotas are working as anticipated through review and testing.
- Able to educate clients and cross-functional teams on the technical limitations and watch outs of survey and dashboard configurations.
- Utilize Competent technical skills in areas like Piped Text, AUA, Typing Tools, Custom Scoring, CrossXM, and basic statistical analysis tools like CrosstabsIQ, StatsIQ, and TextIQ.
- Exhibit Expert technical skills in areas such as BTDS knowledge, Jumpstart programming for both Survey Build and Dashboarding, Loop & Merge, and use of GBT variables.
- Problem Solving & Delivery Ownership:
- Solve problems within a workstream (implementation or larger sustainment request).
- Capable of figuring out how to accommodate most client needs in the product with minimal support.
- Own the deliverable scope and confidently manage it with the internal team.
- Triage and appropriately escalate personal and team roadblocks.
- Manage project level budgets, to deliver margin.
- Ensure data quality using our proprietary methodology.
- Client Engagement & Team Contribution:
- Act as the main point of contact for clients during implementation and manage the project to completion.
- Coordinate ongoing interactions with the client project lead and project team overall.
- Support clients on multi-country programs, maintaining comprehensive notes and ensuring relevant actions are addressed in a timely manner.
- Proactively share, document, and institutionalize knowledge with the team and start sharing across Qualtrics teams.
- Support the onboarding of new team members and share knowledge as requested.
What We’re Looking For On Your Resume
- Minimum Qualifications:
- Experience: 1-4 years of experience working at a SaaS/Technology Company, Market Research Agency, or Consulting Firm (the requirement depends on role level). A corresponding Project Manager role suggests 3-5 years of experience in a client-facing role.
- Education: Bachelor’s degree or higher in market research, marketing, economics, sociology, psychology, statistics, or other relevant fields.
- Aptitude: Excellent attention to detail, troubleshooting abilities, and problem-solving skills.
- Communication: Superb written and verbal communication both internally and externally. Fluency in English is required.
- Adaptability: Comfortable working in a fast-paced, unstructured, and highly competitive environment.
- Research Acumen: Experience leading or supporting research projects, either in an academic or professional capacity.
- Preferred Qualifications:
- Experience with the Qualtrics platform is preferred.
- Experience with basic statistical analysis (requirement depends on role level).
- Familiarity with survey scripting and data reporting platforms is desired, and the ability to script surveys in these platforms is a plus.
What You Should Know About This Team
- The Strategy & Research (S&R) Services team helps clients implement and leverage Qualtrics software to address complex business challenges.
- The L3 Technical Consultant will play a crucial role in the technical implementation and delivery of client programs.
- This position is within the Professional Services department and requires acting as a technical expert and implementation lead.
- The role partners with the APJ Region, requiring effective management of timezone and cultural differences.
Our Team’s Favorite Perks and Benefits
- Hybrid Work Model: We all gather in the office three days a week (Mondays and Thursdays, plus one organizational day) in thoughtfully designed offices to harness the power of collaboration and innovation.
- Office Environment: We take pride in our office design, aiming at cultivating creativity.
- Perks: On top of the standard benefits package, we often provide snacks, drinks, and free lunches in our office.
- Qualtrics Experience Program: A bonus each year for an experience of your choosing.
- Success Sharing: We believe in sharing Qualtrics success, which is part of the compensation for all employees.