ESC Receptionist and Secretary en Iowa City Community School District

QUALIFICATIONS:

• Excellent customer service in person, over the phone, and in written communication
• General knowledge of and experience using computers, including word processing ability
• Previous secretarial/receptionist experience preferred
• Ability to relate to and work with a diverse population of district stakeholders
• Ability to prioritize tasks and complete them expeditiously and accurately
• Evidence of good organizational skills
• Such alternatives to the above qualifications as the District may find appropriate and acceptable.
• Ability to speak a second language, Spanish or French preferred

REPORTS TO:

• Executive Director of Community Relations 

SUPERVISES:

• NA

JOB GOAL(S):

Under the supervision of district leadership, serve as the first point of contact for the Educational Services Center by warmly greeting and assisting all guests, families, students, staff, and community members. Perform receptionist and general office duties that support the daily operations of the district, ensuring a professional, welcoming, and customer-focused environment that reflects positively on the district.

POSITION RESPONSIBILITIES:

• Warmly welcome and assist guests, families, students, staff, and community members in a friendly, professional, and supportive manner.
• Answer incoming phone calls promptly, providing courteous assistance and directing calls to the appropriate departments or individuals.
• Assist the Welcome Center team with central registration activities and enrollment processing.
• Provide empathetic and respectful customer service by listening to visitors’/callers’ needs and offering clear guidance or referrals.
• Support general office operations by performing receptionist and clerical tasks as needed.
• Assist with data entry and special projects as assigned.
• Maintain a welcoming front desk environment that reflects the district’s commitment to service and community.
• Perform other duties as assigned to support the district and Educational Services Center operations.

TERMS OF EMPLOYMENT:  

Year-Round Contract

Salary and calendar year to be evaluated in accordance with Board Policy of the Iowa City Community School District.   

EVALUATION: 

Performance of this job will be evaluated in accordance with provisions of the District’s policy on Evaluation, State Statute, and any applicable Collective Bargaining Agreement.