Client Performance Representative en Cedar Gate Technologies

Position Summary

Why You’ll Love Working in This Position:

• Limitless Growth: Join a rapidly expanding company where top performers are recognized and promoted. At Cedar Gate, your career potential is only limited by your ambition.
• Impactful Innovation: Your ideas aren’t just heard, they’re celebrated, especially when they improve outcomes for all.
• Flexible Work Life: Enjoy our hybrid remote schedule, which offers flexibility to balance your work productivity and dynamic personal life.
• Rewarding Culture: Work alongside a high-performing, supportive team that celebrates success together.
• Meaningful Work: We prioritize both employee well-being and delivering exceptional results for clients, revolutionizing healthcare.

Summary
At Cedar Gate Technologies, we’re transforming healthcare with value-based care solutions, and we need innovative, passionate, and talented professionals like you to help us drive results for our clients.

Join us as a Client Performance Representative and unlock your potential in a role that is both challenging and rewarding! You'll play a crucial part in empowering our Client Performance Managers while managing an exciting and diverse portfolio of clients. This is your opportunity to foster impactful relationships and drive the success of our innovative network programs. Your expertise will be vital in advancing value-based care (VBC) initiatives, enhancing client communication, meticulously preparing data, and tracking project progress. If you're ready to make a meaningful impact and achieve extraordinary results for our valued clients, this is the career opportunity you've been waiting for!

Roles & Responsibilities 

• Collaborate with our Client Performance Managers to foster and nurture exceptional relationships with clients. Become their go-to support for inquiries and resolutions, ensuring every interaction leaves them satisfied and valued.
• Help manage client communication by providing regular updates, addressing questions promptly, and playing a key role in ongoing education efforts and claim escalations that empower our clients.
• Be a vital part of our program execution team! Work with internal teams to implement and track client programs, ensuring everything runs smoothly and aligns seamlessly with our ambitious goals.
• Assist in identifying potential challenges and collaborate with the Client Performance Managers and other internal teams to deliver swift and effective solutions
• Provide top-notch administrative support, from scheduling important meetings to preparing insightful reports. Your organizational skills will be key in tracking projects and enhancing client communications.
• Assist with projects and any additional tasks assigned by directors or managers to ensure the success of the client performance team and client programs.

Job Location 

Hybrid Remote: Enjoy the flexibility of working from home and collaborating three days a week at our office in Houston, Texas

Required Experience / Qualifications

• More than a year of experience in either a provider or payer organization.
• Significant experience in project management, project coordination, or related field.
• Bachelor's degree in a related field or progress towards obtaining one.   
• Proficient in Excel, Word, Outlook, Teams, and PowerPoint.
• Demonstrated superior written and verbal communication skills. 
• Demonstrated strong critical thinking and analytical skills.
• Maintain a professional, businesslike image for clients, visitors, internal staff, and the public.
• Excellent interpersonal and observational skills.
• Possess a positive attitude and a willingness to learn.
• Self-motivated and team-oriented.
• Expected to spend 25% of the time on-site at network provider locations, with the remaining 75% working from the office or remotely. Travel is mainly within the Houston area, with occasional trips across Texas.
• Currently eligible to work in the USA without an employment visa, except for those with a TN visa.

Preferences – Not Required 

• Experience with value-based care and payment methodologies is highly preferred.
• Provider economics/analytics experience.
• Advanced skills using data visualization tools, such as Tableau and Power BI.
• Knowledge of claims processing, clinical office management, managed care plan benefits, value-based quality care, and utilization management.
• Provider relations or network management experience.

Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all. 

Based in Greenwich, CT, Cedar Gate is private equity backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com.