Product Analyst PSS Order en United Airlines

Team Overview

United’s Digital Technology team is leading the modernization of our Passenger Service System (PSS). This initiative focuses on retiring legacy systems and building a cloud-based, AI-enabled platform to deliver modern retailing and order management capabilities. Our team partners with business and technology stakeholders to design innovative solutions that transform the travel experience.

Role Summary

As a Product Analyst, you’ll be at the heart of our transformation, bridging business and customer needs with cutting-edge technology. You’ll lead initiatives that support the evolution of Order Management, and help build the foundation for a smarter, more seamless travel experience. You won’t just gather requirements—you’ll shape them. Your insights will directly support the transformation of how United sells, serves, and supports customers globally. Join us in building the foundation of the future of modern retailing for United.

Key Responsibilities

• Gather, analyze, and document business requirements and existing pain points/gaps

• Create workflow models, process maps, and solution-focused documentation

• Collaborate daily with Agile teams (Product Managers, Developers, QA, Architects, Scrum Masters)

• Facilitate meetings, triage issues, and support functional and user acceptance testing

• Break down features into clear, user-focused stories and maintain traceability

• Review QA test plans and assist during test execution

• Monitor deliverables, report progress, and escalate issues as needed

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field

• 3+ years of IT and/or business analysis experience

• Strong communication skills across technical and non-technical audiences

• Experience with Agile methodology and writing user stories and acceptance criteria

• Analytical and problem-solving skills with attention to detail

• Must be legally authorized to work in the U.S. without sponsorship

• Reliable, punctual attendance and successful completion of interview

Preferred Qualifications

• Experience in airline operations (above the wing, Contact Center, reservation systems) is a plus

• Familiarity with AI tools and automation platforms to enhance product development

• Experience with Agile tools (Azure DevOps, Jira, Confluence)

• Ability to lead grooming/refinement sessions and partner with business/operations teams

• History of data-driven decision-making

• Discovery mindset and strong active listening skills

• Familiarity with JSON response structures and data types within