- Professional
- Oficina en Dubuque
MAJOR DUTIES AND RESPONSIBLITIES
- Administration & Maintenance
- Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points).
- Manage DNS, DHCP, Active Directory, and VPN services.
- Apply patches, updates, and firmware upgrades to network devices.
- Maintain accurate records of network configurations and procedures.
- Monitoring & Troubleshooting
- Monitor network performance, bandwidth usage, and connectivity.
- Respond to incidents, outages, and help desk escalations in a timely manner.
- Conduct root cause analysis for recurring issues and recommend fixes.
- Security & Compliance
- Implement network security measures including firewalls, antivirus, and access controls.
- Support compliance with organizational policies and standards (e.g., SOC2, ISO, HIPAA).
- User Support & Collaboration
- Provide Tier 1/2 technical support for network issues.
- Assist end-users with connectivity and access requests.
- Provides second level support for issue resolution across the network and systems environment
- Planning and project management for Network capabilities and projects
- Identify opportunities to improve network performance and reliability
EDUCATION REQUIRED:
- College degree in Computer Science or equivalent.
- 2+ years’ experience supporting Windows Servers in a multi-site environment is desired.
- Advanced technical knowledge of Windows Server 2008 / 2012 is necessary. MCITP and/or MCSE certification preferred.
- Advanced technical knowledge of WAN/LAN/VPN concepts. CCNA level experience is mandatory. CCNA certification preferred.
EXPERIENCE REQUIRED:
- 2+ years’ experience supporting Windows Servers in a multi-site environment is desired.
- Advanced technical knowledge of Windows Server 2008 / 2012 is necessary. MCITP and/or MCSE certification preferred.
- Advanced technical knowledge of WAN/LAN/VPN concepts. CCNA level experience is mandatory. CCNA certification preferred.
- Knowledge of ITIL methodology desired.
- Proven troubleshooting skills.
OTHER SKILLS REQUIRED:
- Strong problem-solving and time management abilities
- Excellent communication, facilitation, and stakeholder management skills.
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