Aftersales Marketing Specialist en Mitsubishi Motors North America, Inc.

About the Job

We are growing our Aftersales division with a renewed focus on marketing initiatives that support dealer engagement and customer retention. The Aftersales Marketing Specialist will assist in the execution and tracking of incentive programs and promotional campaigns, helping ensure smooth operations and accurate reporting.

This role is ideal for someone detail-oriented, creative, and collaborative, with an interest in marketing operations and campaign support.

This role reports to Sr.  Manager, Aftersales Marketing.

Role Summary:

The Aftersales Marketing Specialist provides administrative and operational support for MMNA’s Aftersales marketing programs. This includes assisting with campaign logistics, data entry, reporting, and coordination with internal teams and vendors.

As an Aftersales Marketing Specialist, You Will: 

• Marketing Program Support
  • Assist in collecting and organizing data related to Aftersales marketing programs.
  • Help prepare performance summaries and reports for internal review.
• Incentive Program Coordination
  • Support the setup and documentation of parts/service incentives and contests.
  • Assist in tracking program participation and results.
• Campaign Execution
  • Coordinate promotional campaign materials and communications.
  • Monitor timelines and ensure deliverables are submitted on schedule.
• Reporting & Documentation
  • Maintain accurate records using tools such as SAP, MDL, and Business Objects.
  • Assist with co-op claim processing and monthly reporting tasks.
• Creative Asset Support
  • Update marketing collateral and digital content under guidance from the marketing team.
  • Coordinate with vendors for asset delivery and revisions.
• Cross-Functional Collaboration
  • Provide administrative support to marketing, finance, and field operations teams.
  • Assist in updating content on MDL and Owners Portal.
• Budget & Invoice Tracking
  • Support invoice processing and budget tracking activities.
  • Ensure documentation is complete and submitted for approval.

Measuring Your Momentum:

First 90 Days – Getting Up To Speed:

• Complete onboarding and training on internal systems; SAP, MDL, Business Objects, and co-op claim tools.
• Understand the structure and goals of key Aftersales programs, including Co-op and drop ship partnerships.
• Shadow team members on active campaigns or incentive programs.
• Support the delivery of a creative asset (e.g. flyer, email, digital banner).
• Take ownership of routine tasks such as invoice tracking and Co-op reconciliation.

Year 1 Victory Lap:

• Campaign / Incentive Support
  • Provide consistent support for 5 campaigns or incentive programs, including documentation, tracking, and reporting.
  • Support the delivery and revision of at least 5 creative assets, coordinating with vendors and internal teams.
• Reporting & Claims
  • Demonstrate proficiency in co-op claim processing, invoice tracking, and budget documentation.
  • Deliver accurate, user-friendly co-op claim and program utilization reports.
  • Validate claim categories and produce new monthly report for management.
• Professional Growth
  • Complete 8 new trainings/processes.

Ready to Join The Team? You Should Have:

• Bachelor’s degree in marketing, Business, Communications, or related field.
• 2+ years of experience in marketing, business operations, or administrative support.
• Strong organizational skills and attention to details.
• Ability to work collaboratively in a team environment.
• Excellent communication and project management skills.

Extra Horsepower (Profile Differentiators): 

• Experience in automotive environments and fast-paced environments.
• Familiarity with data visualization and reporting tools such as Power BI, Tableau, or SAP Business Objects.

Why Join Us? 

• Creative Freedom Meets Strategy – Blend analytical rigor with creative execution to shape how MMNA communicates with its dealer network.
• High Visibility Projects – Support national promotions and incentive programs that directly impact dealer performance and customer retention.
• Innovation in Aftersales – Be part of a team investing in smarter systems, digital platforms, and new business models.

Pay Transparency: 

The base salary for this position ranges between $24.04 to $27.11 an hour. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Perks and Benefits:

• Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid Working Environment: Experience the perfect balance of remote and in-office work (~2 days remote, 3 days in-office) at our modern office, located in the vibrant Franklin, TN area.
• Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely.